Business Travel Consultant

Gruppo Gattinoni; Monza; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un groupe dynamique dans le secteur du voyage recherche un agent de service clientèle pour son bureau à Monza. Vous serez responsable des demandes de clients par différents canaux, tout en gérant la billetterie aérienne et en fournissant un excellent service client. La société offre un environnement de travail hybride et valorise la confiance et l'autonomie.

Servizi

Contrat selon la CCNL du secteur touristique

Environnement de travail valorisant la confiance et le respect

Formation continue avec des programmes adaptés

Competenze

• Expérience antérieure dans l'industrie du voyage.
• Compréhension des compagnies aériennes et des dynamiques tarifaires.

Mansioni

• Recevoir les demandes des clients par email et téléphone.
• Gérer le billetterie aérienne via les systèmes GDS.

Conoscenze

Problem-solving attitude

Customer care orientation

Clear and concise communication

Knowledge of GDS systems

English language proficiency

Descrizione del lavoro

GATTINONI GROUP is seeking a Business Travel Customer Service Agent for its Monza office.

Responsibilities:

1. Receive client requests via email and phone.
2. Provide customer care.
3. Manage airline ticketing through GDS systems.
4. Handle re-issues, modifications, cancellations, etc.
5. Perform accounting reconciliation.

Required Skills:

1. Previous experience in the travel industry.
2. Knowledge of one or more GDS systems.
3. Understanding of airline companies and fare dynamics.
4. Problem-solving attitude.
5. Customer care orientation.
6. Clear and concise communication skills, both written and spoken.
7. English language proficiency.
8. Flexibility.
9. Positive attitude and team spirit.

What We Offer:

1. Tourism sector CCNL contract.
2. Position and contractual type will be commensurate with the candidate's experience.
3. A work environment that values trust, autonomy, and respect.
4. Growing company (about 800 employees), offering stability and project continuity.
5. Continuous training with tailored programs.
6. Hybrid working mode after the probation period as per CCNL.

We apologize if we cannot provide individual feedback to all applications, but all are carefully reviewed. Thank you for your interest!