Business Travel Consultant

American Express Global Business Travel; Milano; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

American Express Global Business Travel is seeking a Travel Consultant to provide outstanding service to corporate clients. This remote position requires advising on travel arrangements, utilizing various Global Distribution Systems, and ensuring compliance with travel policies. Ideal candidates possess a passion for client service, GDS expertise, and a strong understanding of the travel industry.

Servizi

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Flexible benefits tailored to each country

Wellbeing resources

Competenze

• Passion for excellence in client service, including proactive anticipation of needs.
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Ability to resolve customer issues quickly and independently.

Mansioni

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.
• Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements.

Conoscenze

Client service excellence

GDS expertise (Sabre, Apollo, Amadeus, Galileo)

Professional communication

Understanding of travel industry

Problem-solving skills

Descrizione del lavoro

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus. Training may be provided
• Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo)
• Professional communication (written and verbal)
• Act with integrity, and look after personal traveler information
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with suppliers

Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts (12-8 pm) and weekends.

The #TeamGBT Experience

• Work and life balance
• Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources support mental and emotional health for you and your immediate family.

And much more!

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.