Business Support Director / Director of Operations

Boston Scientific Corporation; Milano; In loco; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading healthcare company is seeking a Business Support Director to establish and lead a high-performing team across EMEA. The role involves managing operations, strategic support for facilities, and influencing various stakeholders. Candidates should have a proven leadership background, ideally in a multinational context, and possess strong project management skills. Fluency in English is essential, with additional European languages being a plus.

Competenze

• Proven leadership in operations or shared services.
• Ability to influence international stakeholders.
• Experience in managing cross-cultural teams.

Mansioni

• Manage EMEA Business Support and Facilities leadership.
• Define strategy for service delivery in EMEA.
• Develop resources and manage risks.

Conoscenze

Leadership in multinational matrix organizations

Project management

Process improvement methodologies

Collaboration with stakeholders

Managing large teams

Fluency in English

Descrizione del lavoro

At Boston Scientific, we offer opportunities to work with diverse and high-performing teams, tackling major health industry challenges. We provide access to the latest tools, information, and training to support your career growth and ambitions.

About the role

The Business Support Director will establish and lead a high-performing business support team within EMEA, providing various services across divisions, including documentation for healthcare interactions, purchase orders, invoice payments, meeting management, and administrative support for senior sales and marketing executives. The role involves ensuring process consistency, leading facilities and EH&S strategies, and being a member of the Finance Leadership Team in EMEA. The team comprises approximately 140 people across EMEA, with 8 direct reports.

Your responsibilities include

• Manage EMEA Business Support and Facilities leadership.
• Define and communicate the strategy for service delivery in EMEA, translating it into operational goals.
• Develop resources, assess opportunities, manage risks, and implement innovative solutions.
• Establish SLAs and continuously improve based on stakeholder feedback.
• Develop operational frameworks, KPIs, and governance mechanisms for ongoing improvement.
• Ensure proper control procedures are followed by team members.
• Identify process improvement opportunities, promote a culture of continuous improvement, and prioritize projects.
• Implement reporting and analytics to measure process efficacy and efficiency.
• Manage client requests, issues, and resolutions.
• Maintain stakeholder relationships in a highly matrixed environment, demonstrating collaborative leadership and influencing skills.
• Operate flexibly in ambiguous environments and promote process engineering methodologies.
• Monitor financial aspects where applicable.
• Lead change management initiatives and participate in the evolution of Business Support transformations.
• Provide strategic support for facilities project management, design, and energy management, ensuring alignment with company goals.

What we are looking for

• Proven leadership in a multinational matrix organization, with experience in operations, customer service, or shared services, including delivering on SLAs.
• Ability to influence and collaborate with international stakeholders.
• Flexibility, agility, and experience in process improvement methodologies.
• Strong project management and process standardization skills.
• Experience managing large, cross-cultural teams.
• Fluency in English; additional European languages are advantageous.

Requisition ID: 581123

Roles: Operations Manager, Project Manager, Manager, Process