Business Services Manager, Italy

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company as a Business Services Manager in Italy, where you will lead a dedicated team in managing corporate real estate and business services. This role requires a blend of expertise in office and facility management, strong communication skills, and the ability to inspire and lead cross-border teams. The company values collaboration and offers a comprehensive benefits package focused on your health and professional development. If you are passionate about making a difference and driving positive change, this is an exciting opportunity to grow your career.

Servizi

Comprehensive Benefits Package

Health and Wellbeing Programs

Professional Development Opportunities

In-Person Collaboration Environment

Competenze

• Experience in office management, real estate, or facility management.
• Ability to work independently and in cross-border teams.
• Strong communication skills with stakeholders at all levels.

Mansioni

• Ensure services are provided professionally and expertly.
• Lead a team to achieve top performance and independent thinking.
• Collaborate with regional functions to ensure high quality standards.

Conoscenze

Office Management

Real Estate Management

Facility Management

Strong Communication Skills

Team Leadership

Computer Literacy

Cross-Border Teamwork

English Proficiency

Formazione

Bachelor's Degree

Relevant Certifications

Strumenti

MS Office

SAP

Archer

Descrizione del lavoro

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Corporate Real Estate & Business Services manages the company´s corporate real estate portfolio and provides accompanying business services.

• Real Estate Services: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.
• Controlling: Planning and monitoring of budgets and cost development of all related costs. Proactive identification and implementation of cost saving potentials.
• Third Party Management: Ensure the adherence to the TPA governance process for your direct area of responsibility. Provide oversight and Subject Matter Expertise across the business and functions on the policy, supporting tools (CBRA), roles and responsibilities, and annual risk assessments
• Health, Safety + Environment: Support HR to review the HSE policy ensuring it is compliant. Provide regular H&S training to the local business. Ensure sustainability for the benefit of the environment in the areas of energy, waste, emissions, digitalisation and above.
• Security Services: Adherence of standards in access control systems and CCTV
• Business Continuity Services: Support the regional function in the event of a local impact and in complying with all global requirements regarding mandatory documentation, trainings and exercise plans.
• IT Services: Support onboarding/offboarding process in cooperation with HR+IT; purchase IT supplies (e.g., mouse, keyboard, monitor, etc.) due to AIG IT standards. Manage maintenance of critical infrastructure in the server rooms due to global rules and legal requirements.

The Business Services Manager Italy

• ensures that the services are provided professionally and expertly
• leads a team of motivated and committed colleagues to achieve top performance and independent thinking in the spirit of AIG
• collaborates with regional functions to ensure standards and sustainable high quality in all countries
• guarantees that the AIG internal compliance guidelines + policies are adhered to
• maintains an intensive network with all relevant stakeholders in the country and beyond
• the role will directly report to Joerg Hausotter, Head of Business Services EMEA.

What we’re looking for:

• experience in office management, real estate, property, or facility management.
• Ability to work on own initiative and to work in a team cross border.
• Deep knowledge and understanding of the similarities and differences of the countries to have a total understanding of the business needs and to be able to implement AIG's global standards in the respective country.
• Enthusiasm to inspire and lead a team.
• Strong communication skills with team, stakeholders, managers on all levels.
• Very strong language skills in English – verbally and in writing

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CS - Corporate ServicesAIG Europe S.A.- General Representative for Italy

Business Services Manager, Italy

About the role

Corporate Real Estate & Business Services manages the company´s corporate real estate portfolio and provides accompanying business services.

• Real Estate Services: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.
• Controlling: Planning and monitoring of budgets and cost development of all related costs. Proactive identification and implementation of cost saving potentials.
• Third Party Management: Ensure the adherence to the TPA governance process for your direct area of responsibility. Provide oversight and Subject Matter Expertise across the business and functions on the policy, supporting tools (CBRA), roles and responsibilities, and annual risk assessments
• Health, Safety + Environment: Support HR to review the HSE policy ensuring it is compliant. Provide regular H&S training to the local business. Ensure sustainability for the benefit of the environment in the areas of energy, waste, emissions, digitalisation and above.
• Security Services: Adherence of standards in access control systems and CCTV
• Business Continuity Services: Support the regional function in the event of a local impact and in complying with all global requirements regarding mandatory documentation, trainings and exercise plans.
• IT Services: Support onboarding/offboarding process in cooperation with HR+IT; purchase IT supplies (e.g., mouse, keyboard, monitor, etc.) due to AIG IT standards. Manage maintenance of critical infrastructure in the server rooms due to global rules and legal requirements.

The Business Services Manager Italy

• ensures that the services are provided professionally and expertly
• leads a team of motivated and committed colleagues to achieve top performance and independent thinking in the spirit of AIG
• collaborates with regional functions to ensure standards and sustainable high quality in all countries
• guarantees that the AIG internal compliance guidelines + policies are adhered to
• maintains an intensive network with all relevant stakeholders in the country and beyond
• the role will directly report to Joerg Hausotter, Head of Business Services EMEA.

What we’re looking for:

• experience in office management, real estate, property, or facility management.
• Ability to work on own initiative and to work in a team cross border.
• Deep knowledge and understanding of the similarities and differences of the countries to have a total understanding of the business needs and to be able to implement AIG's global standards in the respective country.
• Enthusiasm to inspire and lead a team.
• Strong communication skills with team, stakeholders, managers on all levels.
• Computer literacy (e.g., MS Office, SAP, Archer, etc.)
• Very strong language skills in English – verbally and in writing

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

CS - Corporate ServicesAIG Europe S.A.- General Representative for Italy