Business Development

InPost Italy; Lombardia; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

International team

Hybrid work (2 days in Milan office)

Growth opportunities

Job summary

InPost Italy is seeking a Customer BDE to blend customer success with business development in Milan. The role focuses on building long-lasting relationships, identifying growth opportunities, and acting as a strategic partner to drive retention and expansion across products and services.

The position is based in Milan with a hybrid arrangement requiring two days per week in the office. You will engage with clients to achieve revenue targets, conduct business reviews, and collaborate with

Qualifications

• 1–2 years of sales experience, preferably in logistics or tech
• Good command of English, minimum B1 level
• Strong interpersonal skills and ability to collaborate with senior stakeholders

Responsibilities

• Identify upsell opportunities and expand existing client relationships
• Coordinate with sales and product teams to propose solutions
• Lead business reviews and track customer success metrics
• Forecast revenue and support contract renewals
• Act as main contact for a portfolio of clients

Skills

Sales experience in logistics/tech

English level B1

Interpersonal & stakeholder mgmt

Job description

InPost is a leading player in the business to consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 5000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm!

Job Overview:

The Customer BDE is a role combining customer success and business development. The mission is to build long-lasting, trust-based relationships with existing clients while identifying and unlocking growth opportunities. By acting as a strategic advisor and commercial partner, the Business Development Expert ensures customer satisfaction, retention, and expansion across products and services.

The role will be based in Milan, with a hybrid work arrangement requiring 2 days per week in the office.

Responsibilities and Duties:

Business Development & Expansion

• Identify upsell and cross-sell opportunities through consultative engagement
• Co-develop growth plans tailored to client needs and market trends
• Collaborate with sales and product teams to propose innovative solutions
• Serve as the main point of contact for a specifi portfolio of clients
• Understand client goals, pain points, and operational context
• Ensure consistent delivery quality and proactive issue resolution

Customer Advocacy & Retention

• Monitor customer satisfaction, usage data, and service adoption
• Lead periodic business reviews to demonstrate value and performance
• Act as the internal voice of the customer to influence roadmap and priorities

Revenue Accountability

• Contribute to revenue targets through renewals and expansion deals
• Maintain accurate forecasts and activity tracking in CRM
• Support commercial negotiations and contract renewals

Key Skills:

• At least 1-2 years of experience in sales, preferably within the Logistics, Technology, or related industries.
• Good command of English, with a minimum proficiency level of B1.
• Excellent interpersonal and sales skills, with the ability to effectively interact and collaborate with multiple stakeholders across different levels of the organization.

Why Joining Us

• You’ll be part of a positive, dynamic, and international team
• You’ll grow fast – learning about trade marketing, B2B strategy, and customer engagement
• You’ll help shape the way people receive parcels across Europe
• Work-life balance (Hybrid working, 2 days at the office).

Our Core Values

• Champion the Customer: Every decision and action begins with the customer in mind. We strive not just to meet expectations, but to exceed them.
• Dare to Disrupt: We embrace entrepreneurship, ambition, and a builder mindset. Innovation is about trying, failing, learning, improving, and succeeding together.
• Make it Happen: We thrive in a changing environment. We move fast, but not blindly. We reflect, learn, and adapt constantly. Speed matters – but smart, coordinated speed wins
• Own it: This is your company – act like it. We take initiative and full responsibility for our actions. We proactively act when we see something that is not right.
• Win Together: We are united by a shared winning mentality and a passion for our mission.
• We believe in the power of collaboration, respect and trust to achieve extraordinary results.