Business Consultant & Customer Success Consultant

CENTRIC SOFTWARE; Firenze; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider is seeking a Business Consultant & Customer Success Consultant in Florence, Italy. This role focuses on customer onboarding and ongoing success for an AI-driven Planning & Pricing SaaS platform. Ideal candidates will have a background in business consulting, merchandise planning, and strong communication skills. The position offers opportunities within a dynamic team environment, primarily remote with occasional travel requirements.

Competenze

• Experience in retail merchandising and consulting, preferably in fashion & lifestyle.
• Comfortable in SaaS environments and hierarchical communication.
• Business-fluent English; additional languages are a plus.

Mansioni

• Own and develop a portfolio of 5-10 customers.
• Serve as the subject matter expert during onboarding, ensuring smooth adoption.
• Collaborate with solution architects, data science, engineering, and project managers.

Conoscenze

Business consulting

Merchandise planning

Pricing strategies

BI tools

AI-driven analytics

Excellent communication

Problem-solving skills

Formazione

Degree in business or related field

Strumenti

Office tools

Business Intelligence tools

Descrizione del lavoro

We are looking for a Business Consultant & Customer Success Consultant to support customer onboarding and ongoing success after Go-Live for our AI-driven Planning & Pricing SaaS platform, including AI-based demand forecasting and optimizations. This role involves understanding customer needs, demonstrating our technology's value, and providing technical and functional expertise post-sales. The ideal candidate has a background in business consulting, merchandise planning, pricing strategies, BI, or AI-driven analytics, with excellent communication and problem-solving skills.

About The Team

Centric is expanding in the fashion / sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, and Planning & Pricing.

The Planning & Pricing Business Unit is a fast-growing, dynamic team offering opportunities for entrepreneurial individuals. Join us to work on innovative, AI-powered planning, pricing, and market intelligence solutions worldwide, with teams based remotely across different countries.

Our environment is creative and autonomous, with limitless potential for achievement. The role reports to the VP of Customer Success Consulting - BU Planning & Pricing.

Responsibilities

• Own and develop a portfolio of 5-10 customers
• Serve as the subject matter expert during onboarding, ensuring smooth adoption
• Collaborate with solution architects, data science, engineering, and project managers
• Create detailed business blueprints mapping customer processes onto our solutions
• Identify and recommend improvements in customer business processes
• Provide feedback to product teams for enhancements
• Analyze markdowns and inventory optimizations, understanding AI models and managing customer acceptance
• Build strategic relationships and develop long-term roadmaps
• Manage QBRs, user training, change requests, and upgrades
• Conduct on-site or remote customer visits
• Coordinate with Customer Support for high satisfaction and conduct surveys (NPS)
• Monitor and improve customer success processes
• Document customer interactions and follow up on configurations, incidents, and requests
• Work with sales teams on upsell and cross-sell opportunities
• Continuously improve project and service management processes
• Track all customer-specific efforts accurately

What You Bring

Degree in business, management, merchandising, or related field

Experience in retail merchandising and consulting, preferably in fashion & lifestyle

Strong analytical and reasoning skills

Solution-oriented approach with good communication skills and customer focus

Driven, eager to learn, and challenge-ready

Comfortable in SaaS environments and hierarchical communication

Ability to translate business processes into solution designs and roadmaps

Business-fluent English; additional languages are a plus

Proficiency with Office and BI tools

Willingness to travel occasionally; primarily remote service

Enjoy working in a diverse, multinational team

Centric Software is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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