Business Analyst (Retail Solutions)

Toshiba Global Commerce Solutions; Vimercate; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global technology company seeks a Business Analyst in Vimercate, Lombardy, to bridge business needs and tech solutions in retail. The role involves stakeholder analysis, translating needs into user stories, and supporting digital transformation. Candidates should have solid experience in retail operations and strong process modeling skills. The position offers full-time employment with cross-functional collaboration and travel opportunities.

Servizi

Diversity, Equity & Inclusion initiatives

Commitment to employee development

Competenze

• Experience as a Business Analyst in retail or e-commerce.
• Knowledge of store operations and inventory management.
• Strong stakeholder communication and collaboration skills.

Mansioni

• Elicit and document business requirements from stakeholders.
• Translate business needs into user stories for development.
• Support the delivery of technology projects in retail environments.

Conoscenze

Business Analysis

Stakeholder Management

Process Modeling

Data Analysis

Communication Skills

Strumenti

Jira

Confluence

Power BI

BPMN

UML

Descrizione del lavoro

Direct message the job poster from Toshiba Global Commerce Solutions

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. We help retailers navigate obstacles and accelerate their growth, reimagining customer engagement.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together.

JOB TITLE : Business Analyst

DEPARTMENT : Professional Services

REPORTING TO : Professional Services and Solutions Director, Italy

What’s ‘In-Store’? - Role Overview

We are seeking a Business Analyst with solid experience in the retail sector to act as a critical link between business needs and Toshiba’s technology solutions, supporting both digital and in-store operations.

The ideal candidate will have an existing understanding of end-to-end retail processes, spanning both front-end customer experience and back-end operations. They will be adept at translating and communicating complex business requirements into clear, actionable specifications, and bring hands-on experience with store operations to help optimise workflows and support digital transformation at the retail level.

This role requires a strategic thinker with a practical mindset—someone who thrives in fast-paced environments, collaborates confidently across teams, and is passionate about driving innovation and continuous improvement in the retail space.

Key Responsibilities :

• Elicit, analyse, and document business requirements from stakeholders across retail, technology, and commercial functions to understand operational challenges.
• Translate business needs into clear user stories, process flows, or functional specifications for development teams and third-party partners.
• Apply in-depth knowledge of cash flow, inventory, promotions, and the customer journey to shape practical, effective retail solutions and optimise retail processes.
• Analyse and model existing business processes, identifying areas for improvement using lean principles and process modelling tools (e.g. BPMN, UML).
• Support the design, development and delivery of technology projects across store systems, POS, supply chain, and digital platforms.
• Provide input into project planning and delivery timelines; help ensure solutions are delivered on time, within scope, and to specification.
• Maintain clear, up-to-date documentation and support materials for internal teams and clients.
• Work closely with cross-functional teams to ensure proposed solutions align with both business goals and technical constraints.
• The successful candidate will travel to regional customer sites (50%) and should therefore be comfortable commuting as required to meet business needs and objectives

How is success measured? Job evaluation criteria :

Requirements gathering; Accuracy, clarity and completeness.

Business and IT alignment;

Project contribution;

Functional support;

Process documentation;

Soft skills and collaboration.

Skills & Experience

Experience as a Business Analyst in retail, omnichannel, or e-commerce

Knowledge of store operations, Point of Sale, promotions, inventory, and customer journey

Familiarity with systems like ERP, CRM, and e-commerce platforms

Strong stakeholder management and communication skills

Proficient with process modeling and data analysis tools like Jira, Confluence, Power BI, BPMN, UML

Hands-on, analytical, and proactive approach

Toshiba is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Analyst, Project Management, and Information Technology

Industries

Technology, Information and Internet, Retail, and IT Services and IT Consulting

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