Business Analyst – Business Banking (Lending)

ING Group; Milano; Ibrido; EUR 35.000 - 70.000; Tempo pieno

Descrizione del lavoro

Ein innovatives Unternehmen sucht einen Business Analysten, der als Customer Journey Expert fungiert. Diese spannende Rolle bietet die Möglichkeit, die Kreditvergabeprozesse zu optimieren und ein erstklassiges Kundenerlebnis zu schaffen. Sie werden in einem dynamischen, internationalen Umfeld arbeiten und die Chance haben, aktiv an der Entwicklung neuer Geschäftsbereiche teilzunehmen. Mit einem starken Fokus auf Datenanalyse und Kundenfeedback werden Sie dazu beitragen, die Effizienz und Benutzerfreundlichkeit der Dienstleistungen zu verbessern. Wenn Sie eine Leidenschaft für innovative Lösungen haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Servizi

Super flexible smart working

Competitive base salaries

Performance-based bonuses

Diverse cultures & innovative mindsets

Commitment to sustainability

Training development opportunities

Physical and mental well-being programs

Special day off for birthdays

Free water & coffee at the office

Competenze

• 3-5 Jahre Erfahrung als Business Analyst in der Finanzbranche.
• Starke analytische Fähigkeiten und Projektmanagementkenntnisse.

Mansioni

• Leitung von Entwicklungsteams zur Optimierung von Kreditbewerbungsabläufen.
• Engagement mit SME-Kunden zur kontinuierlichen Verbesserung der Dienstleistungen.

Conoscenze

Analytical Skills

Project Management

Agile Methodologies

Communication Skills

Customer Focus

Data Analysis

Formazione

Bachelor in Economics

Bachelor in Engineering

Descrizione del lavoro

The Business Analyst Business Banking Lending, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, and harmonization of end-to-end SMEs customer processes across ING SME acquisition products, commercial products, services, and digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency, and time to activation.

The Business Analyst plays a key role in ensuring the success and target achievement of ING's new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others). He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look backward and say, 'I was there when it started!'

Key responsibilities:

• Lead Development Teams: Guide squads in developing and optimizing loan application flows.

• Project Management: Manage end-to-end projects, ensuring smooth execution and alignment with risk management.

• Customer Experience: Improve the loan application process for prospects, making it efficient and user-friendly.

• Testing and Optimization: Create and implement test strategies to ensure high conversion rates and seamless customer journeys.

• Collaboration: Work closely with other departments to manage dependencies and ensure cohesive service delivery.

• Clients Engagement: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings.

• Process Optimization: Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs.

• Data Deciphering: Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector.

• Analytical Solutions: Build reports for department usage and analyze data provided by other bank departments.

Required skills and experience:

• Bachelor in economics or engineering.

• Minimum of 3-5 years’ experience as a business analyst within the financial industry and within an international and complex environment.

• Experience with lending products and working effectively across functions (e.g., Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance).

• Strong analytical skills, project management, and familiarity with agile methodologies.

• Ability to transform data into actionable insights and prioritize customer needs.

• Excellent verbal and written communication skills.

• Strong knowledge of retail banking business.

• Fluent in Italian and English.

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid)

About ING:

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach, or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘Do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
Do you think you are 'a step ahead'? Apply now!

The benefits of joining ING:

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working.

• Competitive base salaries and performance-based bonuses.

• Diverse cultures & innovative mindsets.

• International environment.

• Commitment to sustainability.

• Lots of training development opportunities to help you grow.

• Lots of moments dedicated to physical and mental well-being.

• A special day off when it is your birthday: we call it #doyourbirthday!

• And of course we can’t forget: free water & coffee at the office!

Our Commitment:

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.