Business Analyst

Job Title: Business Analyst
Location: Italy (Remote based)
Contract: 5 Months with possibility of extension

Job Summary:
This role is for a business analyst in one of our country project teams. This role is to work as a liaison among stakeholders and SMEs to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Summarises large amounts of information to understand and document business problems and opportunities in the context of the requirements, and recommends solutions that enable the organisation to achieve its goals. Works with teams to help them understand and implement the solutions agreed in the business case document. Supports the project and programme managers.

Analysis:

1. Understands the factors and requirements that drive the business' goals, objectives and work practices.
2. Conducts detailed analysis across the business areas.
3. Facilitates workshops.
4. Works with stakeholders to identify business opportunities and/or issues and to ensure understanding and support for proposed solutions.
5. Documents and presents data/process flows/diagrams, analyses and suggests improvements.
6. Documents business requirements, prepares feasibility studies, and facilitates business process re-engineering and solution design.
7. Proposes appropriate solutions to meet business goals, understanding the wider implications.
8. Identifies options and assists more senior colleagues in determining the appropriate solution.
9. Clearly defines measurable success criteria and articulates project benefits and costs using financial models to define current costs and to produce the financial savings for the business case and project costs to achieve the savings.
10. Seeks knowledge and specialist skills outside own area of expertise, as appropriate to the project.

Required Qualifications, Skills, Knowledge, Experience:

1. Significant experience of successful Lean/Operational Excellence project delivery.
2. Experience of facilitating workshops and conducting interviews with stakeholders at all levels.
3. Experience of working within financial services (insurance industry preferable).
4. Strong interpersonal and communication skills.
5. Cultural awareness and able to adapt style and approach to the country they are working in.
6. Numerate and IT literate and a proficient user of Microsoft Office tools specifically: PowerPoint and Excel.
7. Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools.
8. Useful to have experience of project management tools (e.g. Microsoft Project).
9. Experience in documenting and presenting process flows/diagrams.
10. Understanding of organisation structure, functional interaction and roles and responsibilities.
11. Understanding and experience of the full project lifecycle.
12. Good knowledge of change management principles and methodologies with experience in role, process and systems transformations.
13. Ability to find innovative ways of solving or pre-empting problems.

Desirable:

1. Non-life Insurance experience - particularly in Broking Processes.
2. Operations management experience.
3. Experience in BPO or off-shoring.

Qualifications:
Bachelor's degree or equivalent experience.