Brand Ambassador Luxury German

Odity; Bardi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global customer relations firm is seeking a Brand Ambassador with fluency in German to support international customers in luxury retail. This full-time position based in Milan offers opportunities for training, language practice, and professional growth in a collaborative environment.

Servizi

Targeted and continuous training on Luxury Brands

Professional growth in the luxury world

Collaborative and supportive environment

Welcoming and innovative spaces

Competenze

• Degree and/or experience in e-commerce, Customer Care, Fashion, or Luxury.
• Good knowledge of the main IT tools, specifically Microsoft Office applications.

Mansioni

• Manage customer relations with Italian and international customers via phone, chat, and email.
• Provide e-commerce and after-sales support for online purchases.

Conoscenze

Customer care expertise

Language fluency (German)

Interpersonal skills

Fashion and luxury brand enthusiasm

Formazione

Degree in e-commerce, Customer Care, Fashion, or Luxury

Strumenti

Microsoft Office

Descrizione del lavoro

Overview

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers. We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo. Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors. We’re looking for a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office : Milano, on site (Duomo, San Babila)

Languages knowledge : German (B2 / C1)

Tasks :

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract : Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications :

• Degree and / or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefits :

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.