Brand Ambassador Luxury French

Odity; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading customer relations company in Milan is seeking a Brand Ambassador specializing in Luxury. The ideal candidate will have strong customer care skills and fluency in French and English. Main responsibilities include managing customer relations via multiple channels and supporting e-commerce activities. This full-time role requires a degree and/or experience in fashion and luxury customer support. Join us for a collaborative and supportive work environment.

Servizi

Targeted and continuous training on Luxury Brands

Constant practice of languages

Professional growth in the luxury world

Collaborative and supportive environment

Welcoming and innovative spaces

Competenze

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools, especially Microsoft Office applications.

Mansioni

• Customer relations with Italian and international customers through phone/chat/email.
• Assisting customers in their online purchases during e-commerce and after-sales support.

Conoscenze

Customer care

Fluent in French

Fluent in English

Excellent communication

Interpersonal skills

Formazione

Degree in relevant field or equivalent experience

Strumenti

Microsoft Office

Descrizione del lavoro

Overview

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We\'re looking for a highly skilled BRAND AMBASSADOR Luxury French & English, to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Office : Milan ON-SITE

Languages knowledge

French mandatory (C1 / C2)

English mandatory (C1 / C2)

Tasks

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week

Qualifications

• Degree and / or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefits

• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other