Brand Ambassador

Prada Group; Capri; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion company is seeking a passionate Brand Ambassador in Capri. You will enhance customer experience, embody brand values, and engage guests through personalized service. The role requires excellent communication skills, a proactive approach, and experience in luxury settings.

Competenze

• Fluent in English; additional languages are desirable.
• Previous experience in luxury environments preferred.

Mansioni

• Greet clients warmly and manage customer flow during peak times.
• Assist Client Advisors during selling ceremonies.

Conoscenze

Communication

Interpersonal Skills

Problem-solving

Curiosity

Descrizione del lavoro

Job Title: Brand Ambassador

As a passionate Brand Ambassador and part of a diverse team, you will contribute to ensuring an excellent experience and service to our customers, transmitting the Brand identity and values.

Responsibilities

1. Greet clients warmly and engage with them to deliver a professional, efficient, and friendly welcome.
2. Support managing the flow of customers, especially during peak times, making them feel at ease and engaging them in conversations of interest.
3. Provide store tours, displaying extensive knowledge of its history and interior décor. Support store management in ensuring adequate coverage of store entrances.
4. Welcome each customer individually with courtesy, becoming familiar with their names and acknowledging them by name.
5. Assist Client Advisors during their selling ceremonies.
6. Handle basic queries and problems, referring complaints as appropriate.
7. Participate in organizing in-store events, fulfill customer requests, and coordinate special moments for guests in collaboration with the Store Manager and colleagues.
8. Respond to customers with unique needs and follow up to ensure satisfaction. Maintain outstanding communication and guest relations skills. Record and update customer information on CRM systems.
9. Contribute to high security standards and be attentive to prevent product thefts.

Knowledge and Skills

• Passion for human relations, building long-lasting relationships, and curating guest experiences.
• Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Knowledge of the local area and entertainment options for guest recommendations.
• Previous experience in spa, hotel, residential settings within a luxury environment is preferred.
• Fluent in English; additional languages are desirable.