Boutique Manager Capri

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Reporting to the Fashion Director, you will act as strategic partner in Capri Boutique. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them.

Your main responsibilities are:

Lead teams across the Boutique to advance and evolve the business and individuals, within the framework of CHANEL’s vision of empowering women as the leader in progressive style and beauty:

• Meeting and exceeding business growth goals
• Leading and engaging the management team
• Supervising the front- and back-office teams: communicating the sales & client marketing policy, monitoring individual and collective objectives, encouraging team spirit, sharing knowledge, and encouraging collective collaboration and individual growth

Ensure the bold future of the House and its employees by driving dynamic growth and innovative efficiencies:

• Driving the yearly Boutique roadmap and addressing the Boutique business challenges aligned with the House Strategy
• Implementing the Fashion Europe operational strategy
• Leading and coordinating all Boutique activities in line with the strategy and objectives and communicating these to the teams
• Controlling, monitoring. and sharing commercial, client, financial and budgetary indicators relating to the results of the Boutique and overseeing reporting
• Developing and coordinating sales to achieve commercial and client objectives within the budget and action plan
• Ensuring efficient stock management and the application of control procedures to anticipate and limit discrepancies
• Responsibility for the application of the Boutique Charter and Boutique procedures

Amplify brand performance by communicating the aesthetic vision of CHANEL to boutique clients:

• Capturing the essence of each collection and conveying it in the buying assortment, according to budget and guidelines
• Ensuring the consistency of the product assortment with the Boutique Buying Strategy
• Increasing the aesthetic desirability of the Boutique with inspirational Visual Merchandising, driven by a close collaboration between VM, front- and back-office teams
• Taking an ambassadorial role by embodying CHANEL’s aesthetic, both internally and externally

Place client engagement at the centre of the Boutique by embodying the Chanel Client Relational Promise and guaranteeing the ultimate client experience:

• Ensuring excellent client service according to the House standards, while creating a unique experience for each client
• Developing the Client Strategy with the Client Engagement plan
• Inspiring the team with a dynamic approach to clienteling, using in-person and digital tools to transform the client database into a thriving foundation for deep, authentic, and growing client relationships, while respecting CHANEL’s spirit of elegance and discretion
• Utilising marketing, events, and services to develop and deepen client journeys; monitoring and responding to the results of these actions

Additional skills:

• Sense of service and advice,
• team spirit,
• natural leadership and managerial skills,
• business analytical skills,
• strategic mindset,
• more than 2 years of experience in boutique management
• Italian and English knowledge is a must; French would be an advantage
• availability for a part time position (10 months per year)