Billing Excellence Lead — Hybrid/Remote Ready

Eutelsat; Torino; Hybride; Riservato; Plein temps

Avantages offerts par ce poste

Diversity & Inclusion

One Team culture

Sustainability focus

Hybrid/Remote options

Résumé du poste

Eutelsat is seeking a highly experienced Billing Expert to support billing operations across products, ensuring accuracy and continuous improvement. The role involves cross-functional collaboration with Finance, IT, Customer Operations and Commercial teams to resolve complex billing issues.

You will drive end-to-end billing processes, support audits, and contribute to automation initiatives while maintaining strict controls and timely invoicing.

Qualifications

• 10+ years of experience in a complex billing, revenue assurance or pre-sales environment.
• Deep technical knowledge of how a billing system operates, including mediation rating, product catalogue and hierarchical charging logic.
• An excellent understanding of the Q2C (Quote-to-Cash) process
• Ability to investigate and resolve complex billing issues accurately.
• Excellent attention to detail and organisational skills.
• Strong stakeholder management and communication skills. Adaptable based on a wide variety of stakeholders, levels and nationalities.
• Ability to work independently and manage multiple priorities.
• Hands-on experience with Oracle BRM in a telecoms environment is highly desirable verging on essential without significant billing system knowledge.
• Experience with Zuora and / or SAP a nice to have
• Strong Excel/VBA/SQL and data analysis skills. An ability to understand data schema’s and read code within a Business Intelligence environment.
• Experience with automation or process improvement initiatives (RPA)
• Exposure to wholesale billing environments.
• Understanding of revenue assurance and financial controls.

Responsabilités

• Support the Head of Billing by working with and enabling the Billing Operations team, including the monthly bill run and supporting end-to-end processes to enable timely and accurate billing.
• Liaise between IT stakeholders and Business Operations team to drive systematic process and system improvements.
• Ensure accurate and timely generation of customer invoices in line with contractual and regulatory requirements.
• Monitor billing performance, batch processing, and reconciliation outputs to ensure operational stability.
• Support UAT and regression testing activities for BRM releases and upgrades.
• Optimally and cost-effectively drive improvements in the accurate and timeliness of invoices and supporting documentation.
• Investigate and provide improvement ideas for billing discrepancies, disputes, incidents and escalations.
• Perform billing reconciliations and support revenue assurance activities.
• Analyse billing data to identify trends, anomalies, leakage risks, and improvement opportunities.
• Support implementation and testing of new products, tariffs, pricing changes, and billing system enhancements.
• Work closely with Finance to support month-end activities and reporting requirements, including but not limited to payment and adjustment integrations and revenue recognition.
• Collaborate with Customer Service and Commercial teams to resolve customer billing queries efficiently. Provide an empathetic relationship whilst supporting IT and business expectations.
• Maintain billing controls, version-controlled documentation, and operational procedures.
• Support audits and compliance activities where required.
• Contribute to automation and continuous improvement initiatives within billing operations.

Connaissances

Analytical

Problem-solving

Proactive

Adaptable

Stakeholder management

Communication

Attention to detail

Independent working

Outils

Oracle BRM

Zuora

SAP

Excel/VBA/SQL

Description du poste

Eutelsat is seeking a highly experienced Billing Expert to support billing operations across products, ensuring accuracy and continuous improvement. The role involves cross-functional collaboration with Finance, IT, Customer Operations and Commercial teams to resolve complex billing issues.

You will drive end-to-end billing processes, support audits, and contribute to automation initiatives while maintaining strict controls and timely invoicing.