Bellboy - Portiere (M / F / d)

Salò Sì; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel group is seeking a Front Office Supervisor for its 5-star resort in Salò. The ideal candidate will have at least 2 years of experience in a similar role, strong customer service skills, and fluency in Italian and English. Responsibilities include guest check-in, managing inquiries, and overseeing room services. Competitive compensation and benefits are offered in a beautiful lakeside location.

Servizi

Competitive compensation

Food & Beverage discounts

Access to fitness facilities

Uniform cleaning services

Training programs

Competenze

• At least 2 years’ experience in a similar high-level hotel role.
• Experience with cashiering and familiarity with point-of-sale systems.
• Customer-centric attitude and legal right to work in Italy.

Mansioni

• Welcoming guests and providing information to enhance their stay.
• Handling inquiries and complaints from guests.
• Managing check-in and check-out processes.

Conoscenze

Customer service skills

Fluency in Italian

Fluency in English

Proficiency in Microsoft Office Suite

Problem-solving skills

Attention to detail

Teamwork

Strumenti

Hotel management software (Sihot, Protel)

Point-of-sale systems

Descrizione del lavoro

The opening 5-Star Resort “L’Affetto sul Lago di Garda” belongs to the international group “Hirmer Hospitality” and is located in Salò on a verdant hillside overlooking Lake Garda. This prestigious hotel will be open year-round and will feature 99 guest rooms and suites, 2 restaurants, 1 pizzeria, 2 bars, a meeting room, 1 indoor and 2 outdoor swimming pools, and an innovative Wellness Center & SPA of 2,000 square meters.

The Front Office Supervisor will be responsible for collaborating with other front office roles, including Guest Relations Manager, Front Office Agents, Night Auditors, Booking Supervisor, and Porters.

Job Title of Direct Supervisor

Front Office Manager of the Resort

Duties and Responsibilities

1. Welcoming guests upon arrival, checking them in, and providing information to enhance their stay.
2. Maintaining professional relationships with guests and colleagues.
3. Anticipating guests’ desires and needs.
4. Handling inquiries, concerns, and complaints from guests.
5. Responding to guest requests and emergencies.
6. Managing check-in and check-out processes.
7. Overseeing valet parking and luggage services.
8. Leading shuttle services to Salò downtown.
9. Running errands and managing porters.
10. Monitoring the entrance area for cleanliness, security, and order.
11. Proposing and managing bicycle rentals.
12. Supporting the Front Office team, including answering phones.
13. Covering vacation shifts as needed.

Minimum Requirements

• At least 2 years’ experience in a similar high-level hotel role.
• Experience with cashiering and familiarity with point-of-sale systems.
• Strong customer service skills.
• Fluency in Italian and English; proficiency in German and Russian is a plus.
• Proficiency in Microsoft Office Suite.
• Experience with hotel management software such as Sihot or Protel is preferred.
• Customer-centric attitude, attention to detail, problem-solving skills, punctuality, proactivity, flexibility, teamwork, quick learning, and multitasking abilities.
• Ethical work approach and legal right to work in Italy.

Benefits

• Full-time contract according to C.C.N.L. Settore Turismo with competitive compensation.
• Access to 5-star canteen and breaks.
• Food & Beverage discounts.
• Part of the Hirmer Group with family & friends rates at all hotels and development opportunities.
• Free access to fitness facilities at certain times.
• Strategic location near Salò’s beaches, ferries, historic center, and promenade.
• Uniform cleaning and ironing services.
• Training and coaching programs tailored to individual needs.

The Resort “L’Affetto sul Lago di Garda” is committed to being an equal opportunity employer, complying with laws 903/77 and 125/91. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.