Beauty Advisor - Milano City Life

Sephora USA, Inc; Milano; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts on Sephora products

Free beauty product gifts

Tailored welfare offers

Resumo da oferta

Sephora USA, Inc. is seeking a Beauty Advisor for the Milano City Life team. You will greet customers, provide expert guidance, and ensure a memorable shopping experience while building strong client relationships and delivering personalized consultations.

The role emphasizes teamwork, agility, and a client-centric approach in a dynamic, multinational retail setting. You will support store objectives, assist the Store Manager and Specialists, and contribute to a positive, high-energy

Qualificações

• Must greet customers and provide a memorable shopping experience.
• Strong client relationships and personalized consultations based on profiles.
• Proven ability to work in a fast-paced, multinational retail environment.

Responsabilidades

• Actively contribute to store objectives and targets set by management.
• Support the Store Manager and Specialists in daily activities.
• Foster team spirit and open communication across teams.
• Create a positive environment and celebrate team successes.
• Provide personalized consultations and build lasting client relationships.

Conhecimentos

Customer greeting

Client relationship

Teamwork

KPIs knowledge

Organizational skills

Tech proficiency

English proficiency

Formação académica

High school diploma

Ferramentas

Device & software proficiency

Descrição da oferta de emprego

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the m ost unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As a Beauty Advisor, and a valued member of the Milano City Life team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• Actively contribute in achieving store objectives (budget and targets) adapting to strategic changes and new action plans established by management.
• Support the Store Manager and Specialists in managing daily activities.
• Contribute to creating a strong team spirit, with a trustful and open interaction, by collaborating with colleagues within and beyond the organization.
• Fostering a positive and productive environment, highlighting wins, celebrating and crediting the team and individuals for successes.
• Greeting customers and ensure a unique and memorable shopping experience: you will make them feel pampered, listened to, and expertly advised.
• Build strong client relationships and deliver client-centric solutions, offering clients personalized consultations based on their profiles.

• Agility, dynamism, Empathy and flexibility.
• Physical and stress resistance.
• Knowledge of key commerce KPIs.
• Aptitude for teamwork.
• Organisational skills.
• Proficiency in using device and key software applications.
• Results-oriented mindset.
• Previous experience in similar roles (Sales Assistant, Promoter, Beauty Consultant), preferably within dynamic, multinational retail environments.
• High school diploma.
• Good knowledge of English.

Here are the Key Competencies for this Role:

Genuine enthusiasm and curiosity about beauty, about self-care and about making others feel more self-confident & find their own beauty, serving as the motivational foundation that drives engagement with customers and sustained career satisfaction.

Natural ability to influence and persuade through authentic relationship-building, helping customers make beneficial decisions while achieving business results.

Finding personal fulfillment and purpose through creating memorable experiences and helping others, with an intrinsic motivation to be "of service" that goes beyond following procedures to genuine satisfaction from others' achievements.

Ability to adjust to changing circumstances and handle ambiguous situations, maintaining effectiveness when facing unclear directions or evolving customer needs.

Openness to Learning

Genuine curiosity about topics that benefit personal development, serving as the fundamental enabler for acquiring any other skill throughout their career.

Winning Together Mindset

Natural psychological orientation toward "we" rather than "me" thinking, finding satisfaction in group success and instinctively considering how actions affect the team before individual interests.

Ability not to just handle our fast-paced environment but to get energy from the pace and taking initiative in high-intensity situations.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.