Bar Manager

Rocco Forte Hotels - Italy; Milano; In loco; EUR 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel group seeks a skilled Bar Manager to oversee its bar operations in Milan. This role involves staff management, ensuring high service standards, and achieving financial objectives. The ideal candidate will bring luxury hotel experience and operational expertise, fostering teamwork and guest satisfaction.

Servizi

Learning & development activities

Reduced rate stays at hotels

Discounts at bars and restaurants

Team celebrations

Competenze

• Fluent in Italian and English, French preferred.
• Sound professional experience in a similar luxury hotel role.
• Evidence of self-development through specialized courses.

Mansioni

• Oversee the profitability and service of bar and light meals.
• Train and manage bar staff to achieve objectives.
• Handle guest complaints and ensure service standards.

Conoscenze

Attention to detail

Customer service

Team Management

Emotional intelligence

Business orientation

Formazione

Certificate as Professional Barman

Certificate as Sommelier

Strumenti

F&B management software

Microsoft Office

Descrizione del lavoro

The Bar Manager is responsible for overseeing the efficient running and profitability of bar and light meals service, according to our standards and procedures. He / she will be responsible for all bar outlets and relevant services.

Reports to : Food & Beverage Manager.

• Provide friendly, attentive and timely service to create an exceptional experience for all of our Guests;
• Ensure that policies and procedures are complied with the highest standard of service;
• Accomplish bar staff’s objectives by orienting, training, scheduling, coaching, and counselling them;
• Involved in recruitment and selection process;
• Achieve the department financial objectives working closely with management and overall team;
• Comply with H&S national rules;
• Maintain a professional relationship with guests and colleagues;
• Anticipate guests needs and handle guest complaints;
• Manage and develop staff in everyday operations according to our standard and procedures;
• Monitor stock levels and align to the department financial objectives.
• Handle administration tasks as required

We offer :

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
• Team Management & Collaboration : be a role model for team work, reward and encourage positive team play. He / she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
• Communication : He / she shares information across the business in a timely manner to inform better decisions.
• Personal effectiveness & Emotional intelligence : Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
• Business orientation : Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
• Self & team developer : enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements :

• Fluent in Italian and English. French as third language is preferred;
• Sound professional experience in a similar role in luxury hotels and / or bars at international level;
• Certificate as Professional Barman;
• Certificate as Sommelier is preferred;
• Evidence of self-development through specialized courses, conferences / workshops;
• Able to use software for management of F&B - Familiar with Microsoft Office package.