BALENCIAGA Sales & Client Advisor

Balenciaga S.A.; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading fashion brand is looking for a Sales Advisor for its store in Milan. You will enhance customer experiences, assist in sales growth, and maintain high presentation standards. This role requires excellent customer service skills and the ability to work under pressure in a luxury retail environment.

Competenze

• Previous experience in a similar role.
• Fluent in Italian and English; a third language is advantageous.
• Ability to adapt to change and work under pressure.

Mansioni

• Develop and maintain good product knowledge and provide excellent customer service.
• Achieve daily sales targets using appropriate sales techniques.
• Handle customer complaints and resolve issues satisfactorily.

Conoscenze

Customer service

Communication

Teamwork

Adaptability

Descrizione del lavoro

Summary

Cristóbal Balenciaga founded the House in 1917 in Spain. In 1937, he established the brand in Paris, designing collections there until 1968. Cristóbal Balenciaga was renowned as a couturier of uncompromising standards, called "the master of us all" by Christian Dior and "The Couturier of the Couturiers" by Gabrielle Chanel. The house is known for its ultra-modern shapes.

The brand’s identity is rooted in conceptual prêt-à-porter collections, with successful leather goods, footwear, and accessories, especially handbags. Recently, a focus on developing Balenciaga's menswear collections has been highly successful.

Since October 2015, Demna Gvasalia has been the artistic director for both men’s and women’s collections.

Part of the Kering group since 2001, Balenciaga remains one of the most influential names in fashion.

Job Description

We are seeking a Sales Advisor to join our team at Milano Rinascente, reporting to the Store Manager.

Your opportunity

Enhance the in-store customer experience with flawless service that dazzles. Seek out and leverage opportunities to increase sales and growth.

How you will contribute

• Develop and maintain good product knowledge and provide excellent customer service
• Understand current products, trends, and collections; keep customers informed
• Replenish stock and maintain high standards of merchandise presentation
• Handle customer complaints, seek assistance when necessary, and resolve issues satisfactorily
• Stay updated on customer requirements and operating procedures
• Achieve daily sales targets using appropriate sales techniques
• Understand and follow all procedures and policies
• Maintain personal appearance and presentation in line with company standards
• Adhere to security and health & safety regulations
• Open and close the store as needed, following security protocols
• Perform additional duties within the scope of the Sales Consultant role as required

Who you are

• Previous experience in a similar role
• Experience in face-to-face customer service
• Ability to adapt to change and work under pressure
• Strong communication and interpersonal skills
• A team player with a shared goal
• Fluent in Italian and English; a third language is advantageous

Why work with us?

This is a fantastic opportunity to join Balenciaga and contribute to its growth within a thriving luxury environment that offers learning and development opportunities.

Balenciaga is committed to your professional growth and fostering high-performing teams. We aim to help every employee reach their full potential in a stimulating workplace.

Diversity Commitment

We believe diversity enriches our workplace and client experience. As an Equal Opportunity Employer, we welcome all applications based on competencies and alignment with our brand values. We focus on your potential and how you can excel in our company.

Job Details

• Type: Fixed Term
• Start Date: 2025-08-01
• Schedule: Full time
• Organization: Balenciaga Retail Italia S.r.l.