Back Office Employee (French Speaking)

JR Italy; Cadoneghe; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in high-end oven production is seeking an Order Management Specialist to enhance customer experience and support resellers and distributors. This role involves ensuring timely documentation, addressing customer inquiries, and collaborating with various departments to optimize order delivery. With a commitment to continuous innovation and employee development, this dynamic company fosters a positive work environment that values collaboration and well-being. Join a team recognized as one of Europe's top workplaces and contribute to pioneering projects while enjoying a balanced work-life experience.

Servizi

Flexible work policies

Professional development opportunities

Team-building events

Wellbeing program

Competenze

• Excellent command of English and French languages.
• Proven problem-solving, analytical, and decision-making skills.

Mansioni

• Ensure accurate and timely issuance of documents related to Back Office processes.
• Handle customer inquiries via phone, email, and fax.
• Collaborate with Finance to resolve invoice and payment issues.

Conoscenze

Problem-solving skills

Analytical skills

Decision-making skills

English language proficiency

French language proficiency

Descrizione del lavoro

Social network you want to login/join with:

Client:

UNOX S.p.A.

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

905254280932779622433710

Job Views:

6

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Unox, a market leader in high-end oven production and certified Great Place to Work in Italy for seven consecutive years, is seeking an Order Management Specialist to join the Customer Experience, Resellers, and Distributors team at Unox SpA.

Main activities include:

• Ensuring the accurate and timely issuance of documents related to Back Office processes;
• Developing and updating operating procedures and guidelines for Back Office;
• Planning tasks to meet customer service performance indicators;
• Handling customer inquiries via phone, email, and fax;
• Collaborating with the Finance department to resolve invoice and payment issues;
• Working with the Shipping department to ensure timely order delivery, including preparing loading plans and shipping documents;
• Maintaining customer database, master records, and sales contract files accurately.

Requirements:

• Excellent command of English and French languages;
• Proven problem-solving, analytical, and decision-making skills.

Why Unox?

Continuous Innovation: Unox leads in technology and innovation, providing employees with opportunities to work on pioneering projects.

Work Environment: Recognized as one of Europe's top 100 companies by Great Place To Work, our dynamic and positive environment promotes collaboration and values employee ideas. We organize regular networking and team-building events.

Professional Growth: We invest in employee development through training, coaching, and career advancement opportunities.

Work-Life Balance: Our Wellbeing program offers benefits and flexible policies to support employee well-being and balance.

The position is open to all genders and gender identities, complying with equal opportunity regulations.