Back Office Agent - Olbia

Indie Campers; Olbia; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading campervan rental company is seeking a Rental Service Agent in Olbia. The role involves ensuring excellent customer service, maintaining campervans, and managing depot operations. Ideal candidates are travel enthusiasts with customer service experience, fluent in English and Italian, and available on weekends.

Competenze

• Experience in Tourism, Hospitality, Retail, or Rent-a-car desirable.
• Fluency in English and Italian is required.
• Valid driver's license and confidence to drive a campervan.

Mansioni

• Prepare and clean campervans.
• Maintain campervans and monitor repair needs.
• Assist with handling incoming reservations and guest check-ins.

Conoscenze

Customer Service

Problem Solving

Organization

Descrizione del lavoro

About Us

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Olbia. You’ll be the face of our company, reporting directly to the Rental Service Agent, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Organize and prepare kitchen kits, extras and other equipment and materials;
• Move campervans to and from local vendors, parking facilities or other depots;
• Receive and collect shipments and supplies, organize them in storage area, register all items consumption and new orders;
• Clean, organize, and label all equipment, extras and consumables stored at the depot;
• Clean and maintain customer areas, reception and sanitary installations;
• Assist with handling incoming reservations, welcoming guests and taking care of check-ins and check-outs.
  
  

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in English and Italian;
• You’re eligible to work in Italy, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.
  
  

Are you ready to Go Indie?