Automotive Client Advisor | Internship

MSX International; Roma; In loco; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

MSX International is seeking a Customer Service Specialist to manage customer inquiries across platforms, ensuring satisfaction and timely follow-ups. You'll define and implement targeted strategies for dealers, leveraging your English language skills and MS Office proficiency.

We value teamwork, initiative, and a background in economics or communications. Join a global leader with operations in 80+ countries and a track record of delivering actionable insights and reliable service.

Competenze

• Bachelor’s degree in Economics, Communication or similar.
• Fluent level of English.
• Experience in customer contact is a plus.
• Great problem-solving and communication skills.
• Experience planning complex schedules of activities.

Mansioni

• Answer customer inquiries.
• Ensure customer satisfaction and manage follow-ups.
• Optimize follow-up processes to improve customer satisfaction.
• Define and implement targeted sales strategies for individual dealers.

Conoscenze

Customer service

Communication

Problem solving

Schedule planning

Formazione

Bachelor's degree (Economics/Communications)

Strumenti

MS Office

Descrizione del lavoro

Company DescriptionMSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job DescriptionAs part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

• Answering customers inquires
• Ensuring customer satisfaction and manage follow-ups
• Optimize follow-up processes to improve customer satisfaction
• Define and implement targeted sales strategies for individual dealers

Qualifications

About you

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Specialist has a Bachelor’s degree in Economics, Communication or similar, as well as:

• Computer literacy, especially MS Office
• Fluent level of English
• Previous experience in contact with customers is considered a huge plus
• Great problem-solving and communication skills
• Experience of planning complex schedules of activities

Additional Information

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.