Automation Hardware Technical Support Europe

Danaher Corporation; Firenze; Remoto; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global diagnostics company is seeking an Automation Hardware Technical Support specialist to provide remote-based second level technical support across Italy and Germany. The ideal candidate will have a background in Biomedical Engineering and will be responsible for resolving customer issues and ensuring satisfaction. Strong analytical and troubleshooting skills, alongside proficiency in English, are essential for success in this role. The position offers a competitive benefits package and opportunities for personal growth.

Servizi

Comprehensive benefits programs

Opportunities for growth and development

Competenze

• At least 5 years of Technical Support or Field Service experience in the Diagnostics market.
• Proficient in English, both spoken and written.
• Current valid driver’s license required.

Mansioni

• Provide second level technical support for Automation Platforms.
• Drive service targets while ensuring strong customer satisfaction.
• Apply critical thinking for rapid repair of instrumentation.
• Train customers and Service Engineers.
• Collaborate to share best practices and mentor colleagues.

Conoscenze

Technical Support

Troubleshooting

Customer Service

Analytical Skills

Collaboration

Formazione

Biomedical Engineering or equivalent

Descrizione del lavoro

Overview

Automation Hardware Technical Support Europe role is remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will operate in an international environment, providing second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention, apply critical thinking to resolve actions to rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify the operational performance and data quality of systems to support the overall commercial organization. You will work independently in the Italy/Germany territory and in Europe when needed, with overnight requirements as needed, to provide excellent customer service while installing and maintaining Automation instrumentation and systems in hospital and stand-alone laboratory environments. You will operate as part of a team to share standard methodologies, mentor, and receive experienced technical support.

Responsibilities

• Provide second level technical support by resolving customer problems and issues on Automation Platforms.
• Drive service targets while ensuring strong customer satisfaction and retention.
• Apply critical thinking to determine appropriate actions to rapidly repair instrumentation.
• Train customers and Service Engineers; support the Applications Team; verify operational performance and data quality of systems.
• Operate independently in Italy/Germany and, when needed, across Europe (overnight travel may be required).
• Install and maintain Automation instrumentation and systems in hospital and stand-alone laboratory environments.
• Collaborate with a team to share standard methodologies, mentor colleagues, and provide or receive technical support.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience in the Diagnostics market.
• Early careers welcome, with troubleshooting experience gained during thesis work or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel domestically and periodically to other European countries; a current valid driver’s license is required.
• Willingness to work different shifts/flexible hours as business needs.
• Analytical mindset, ability to analyze data, identify problems and find effective solutions.

Benefits

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates and their families. Check out benefits at danaherbenefitsinfo.com.

About Beckman Coulter and the Team

We are part of the Danaher family with a culture focused on diversity and inclusion and a shared purpose of helping realize life’s potential. Our DBS tools and a global organization support your growth and development. For more information, visit www.danaher.com.