Automation Field Technical Support Expert

Sidel; Parma; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore della tecnologia cerca un esperto di supporto tecnico sul campo per gestire l'installazione e l'assistenza di macchinari complessi. Questo ruolo cruciale richiede competenze in automazione e capacità di problem solving per affrontare situazioni tecniche complesse. Lavorando a stretto contatto con clienti e team interni, avrai l'opportunità di contribuire al successo delle operazioni industriali. Se sei appassionato di tecnologia e hai una mentalità orientata al cliente, questa posizione è perfetta per te, offrendoti un ambiente dinamico e stimolante.

Competenze

• Laurea in Ingegneria Elettrica o qualifica professionale tecnica richiesta.
• Esperienza in assemblaggio e testing di macchinari complessi è un vantaggio.

Mansioni

• Installazione e avviamento di macchinari complessi presso i clienti.
• Assistenza tecnica durante e dopo il periodo di garanzia.

Conoscenze

Assemblaggio di macchinari complessi

Assistenza tecnica

Problem solving

Competenze interpersonali

Formazione

Laurea in Ingegneria Elettrica

Qualifica professionale tecnica

Strumenti

Dispositivi di automazione (PLC, HMI)

Reti di comunicazione

Descrizione del lavoro

Contract Type

Permanent

Country

ITALY

Location

Parma

Your opportunity

Field Technical Support Expert will report to Field Technical Support Manager. The main focus of the role will be:

• Perform Installation, start‐up, commissioning and test of the Sidel’s high complex Equipments supplied to customers’ plants.
• Perform technical assistance during and after warranty period of high complex machines and troubleshooting in case of technical issues.
• Support internal and external qualification of prototypes and technical modifications.

Your Mission

• Start up, commissioning, test and services on Fillers of high complexity.
• Technical assistance onsite during and after warranty period for high complex machines.
• Intervention on site in case of technical issues that require a specific RCA & troubleshooting.
• Improve personal competences on complete combi, trade associated equipments and line equipments.
• Support in the workshop for internal qualification of prototypes (run-off, assembly, test).
• Support onsite for external qualification of technical modifications and variants.
• Responsible of equipment performances at customer plant, based on technical, contractual and safety specifications.

Your Profile

Level Of Education And Languages

• Education: Degree in Electrical Engineering and/or Technical professional qualification.
• Language requirements: Fluency in English is a must-have, a good level of French an advantage for your best local integration.

Required Experience And Skills

• Experience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage.
• Deep knowledge of automation devices (PLC, HMI devices focused on the motion control of the main brands as Allen Bradley, Elau/Schneider Electrics, B&R and Siemens) and communication networks.
• Capable to manage stressful situations.
• Organized, able to conceptualize ideas into professional reports.
• Attitude to problem solving (trouble shooting and RCA) and Customer oriented.
• Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.).