Asst Dir-Customer Success Mgmt

Moody's; Milano; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading financial services company in Milan is seeking an Assistant Director for Customer Success Management. The role involves driving customer success, engaging with clients, and ensuring adoption and retention of services. Candidates should have over 5 years of experience in customer success or account management, strong communication skills, and fluency in Italian and English.

Qualifications

• 5+ years of professional experience in customer success or related roles.
• Ability to work independently and in teams with attention to detail.
• Experience in creating and leading client-focused communications.
• Solid understanding of complex business concepts in regulatory compliance.

Responsibilities

• Drive customer success across the lifecycle through strategic engagement.
• Be accountable for customer adoption, account health, and retention.
• Act as a trusted advisor, sharing industry best practices.
• Collaborate to create training resources for end users.

Skills

Customer success

Account management

Excellent communication

Fluent in Italian and English

Education

Undergraduate/first-level degree

Job description

Overview

Join to apply for the Asst Dir-Customer Success Mgmt role at Moody's Corporation.

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Responsibilities

• Drive customer success across the lifecycle through strategic engagement and scalable support.
• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
• Lead engagements including hosting webinar-style training and empowering customers at scale through sharing helpful and relevant resources
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyse customer’s usage of our product
• Present utilisation information to clients with recommendations to optimise their results
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training and “lunch and learn” style engagements
• Coordinate customer-facing initiatives with other KYC and Data Apps teams

Qualifications

• 5+ years of professional experience in customer success, account management, pre-sales or customer support roles.
• Ability to work both independently and within a team environment, with high attention to detail.
• Excellent verbal/written communication and presentation skills.
• Experience in creating and leading scalable client-focused communications or campaigns preferred.
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred.
• Prior experience with Government entities is considered a plus.
• Fluent in Italian and English.
• Any other European language is considered a plus.
• Ability to travel as needed (up to 25% of the time).
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

About The Team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the centre of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.

Equal Opportunity

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Compliance

Employment is contingent upon compliance with Moody’s Securities Trading Policy.