Assistente Back Office Commerciale

SES-imagotag SA; Vimercate; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Italy is seeking an experienced Customer Service Representative to ensure proper service from sale to delivery. You will manage after-sales issues, support order management, and coordinate with multiple departments. Candidates should have strong back office sales experience and be fluent in English and Italian. A proactive approach and familiarity with Microsoft Office and SAP are preferred.

Servizi

Stable international group

Cutting-edge innovation

Strong compensation policy

Competenze

• Strong experience in back office sales activities, preferably in multinational contexts.
• Manage the entire order process from entry to fulfillment, including claims handling.
• Fluent in English and Italian; French is a plus.

Mansioni

• Be the main contact for customers on after-sales issues.
• Open repair tickets and ensure proper handling and billing.
• Support the back office team in entering customer orders.

Conoscenze

Back office sales experience

Order process management

Communication skills

Teamwork skills

Problem solving

Customer oriented

Strumenti

Microsoft Office

SAP

Descrizione del lavoro

Company Description

• Who we are

SES-imagotag is a tech company, world leader in smart digital labels and IoT solutions for physical commerce. Our VUSION IoT Cloud platform enables retailers to improve their operational efficiency by automating pricing & promotion, boosting product availability, enabling in-store geolocation and optimizing merchandising, while helping associates in their daily tasks (replenishment, order preparation, customer service ).

VUSION also improves the shopping experience (product search, navigation, in-store mobile services ) while giving consumers a better information at the shelf (product ratings, nutritional information, carbon footprint ).

Why join us ?

SES-imagotag offers all the benefits from a young and dynamic company :

Cutting-edge innovation, double-digit growth

Happy place to work, with great offices

Lots of internal recurring events (afterworks, parties, seminars)

A very global mindset and culture.

And the stability of an international group, leader in its market :

Real, thorough ESG strategy

Ambitious career plans

A strong compensation policy (profit-sharing, insurance, additional paid-time off )

Job Description

In collaboration with different departments of the company, the objective will be to ensure proper customer service from the moment the sale is concluded to the delivery of the order and after-sales management.

The main missions will be as follows :

Be the main contact for customers on after-sales issues.

Take care together with colleagues in the various departments in Italy and France of opening repair tickets, ensuring their proper handling and billing

Enter maintenance contracts, managing their rapid activation and subsequent billing

Support the existing back office team in entering new and existing customer orders

Qualifications

You have a strong and significant experience in back office sales activities, preferably in multinational contexts

Skills in managing the entire order process from order entry to order fulfillment, including claims handling, shipping, billing and invoicing

Familiarity in the use of major computer tools (Microsoft Office); knowledge of SAP welcome

Excellent communication and interpersonal skills and customer oriented

Good teamwork skills, problem solving, and proactive approach.

Additional Information

Languages :

Fluent in English language and Italian

French is a +