Assistant Store Manager, Milan

BoF Careers; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury retailer seeks an Assistant Store Manager in Milan. In this role, you will drive sales, enhance customer service, and develop the team while ensuring compliance with operational standards. The ideal candidate has extensive retail leadership experience, strong communication skills, and a passion for the luxury market.

Competenze

• Over 3 years of progressive retail leadership experience.
• Knowledge of the luxury market.
• Proven experience leading retail teams.

Mansioni

• Support retail business objectives and maintain customer service excellence.
• Analyze store metrics and ensure compliance with safety and HR standards.
• Conduct team meetings and assist in staff recruitment and onboarding.

Conoscenze

Fluency in Italian

Fluency in English

Customer service focus

Multitasking ability

Strumenti

Microsoft Office

Descrizione del lavoro

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Responsibilities

• Support retail business objectives by achieving, maintaining, and driving excellence in customer service, employee development, team building, health & safety compliance, inventory control, and in-store operations.

Purpose & Objectives

Working alongside and reporting to the Store Manager, the ASM will be a charismatic leader, building relationships internally and externally, and embodying the AMIRI brand values including compassionate leadership and strong business acumen. The ASM should prioritize quality customer service and teamwork at all times.

Duties

• Maintain active participation on the sales floor, developing the team.
• Analyze store metrics such as sales, inventory, and drop schedules.
• Ensure high sell-through and collaborate with the corporate team on stock and product launches.
• Conduct daily team meetings, motivate staff, and communicate business updates.
• Provide detailed reports and develop efficient operational processes.
• Capture meaningful client data to build relationships and opportunities.
• Monitor client database and KPIs.
• Participate in team evaluations, training, and development in collaboration with leadership.
• Ensure compliance with laws, safety, HR, and operational standards.
• Create a positive, professional work environment.
• Assist in sourcing, recruiting, and onboarding staff.
• Support community events and product launches.

Requirements

• Over 3 years of progressive retail leadership experience.
• Fluency in Italian and English.
• Knowledge of the luxury market, sales reporting, and trend identification.
• Experience leading retail teams in fast-paced settings.
• Strong customer service focus and multitasking ability.
• Proficiency with Microsoft Office.
• Brand awareness is highly preferred.
• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development
• Industries : Hospitals and Healthcare, Non-profit, Government

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Assistant Store Manager • Milano, Lombardia, Italia