Assistant Store Manager, Milan

AMIRI; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Un'azienda di lusso in rapida crescita cerca un Assistant Store Manager per il suo nuovo negozio a Milano. In questo ruolo chiave, sarai responsabile di garantire un servizio clienti eccezionale e di supportare lo sviluppo del team. Con oltre 3 anni di esperienza nella leadership retail, dovrai analizzare le metriche di vendita e collaborare con il team per ottimizzare le operazioni. Questa è un'opportunità unica per unirti a un marchio innovativo e creativo, con una forte presenza internazionale e un impegno per la qualità e l'autenticità. Se sei un leader carismatico con una mentalità imprenditoriale, questa posizione è perfetta per te.

Competenze

• 3+ anni di esperienza nella leadership retail con focus sul servizio clienti.
• Fluente in italiano e inglese, forte familiarità con il mercato del lusso.

Mansioni

• Supportare gli obiettivi aziendali attraverso un servizio clienti eccezionale.
• Analizzare le metriche del negozio e collaborare con il team per migliorare le vendite.

Conoscenze

Leadership nel retail

Servizio clienti

Analisi dei dati di vendita

Capacità di multitasking

Comunicazione in italiano/inglese

Formazione

Esperienza di 3+ anni nella leadership retail

Strumenti

Microsoft Office

Descrizione del lavoro

Purpose & Objective

AMIRI is looking for a talented Assistant Store Manager for its upcoming store in Milan! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:

• Exceptional Customer Service
• Commitment to Employee Development & Team building
• Health & Safety Compliance
• Inventory Control
• Detail-Oriented in-Store Operations

Working alongside and reporting to the Store Manager, the ASM will be a strong and charismatic leader who thrives building relationships with both internal and external parties. The ASM will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal ASM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

Duties of the ASM at AMIRI include, but are not limited to:

• Maintain an active and participatory role on the selling floor, working with and developing the team.
• Analyze store metrics – including sales, inventory levels, drop schedules, etc.
• Ensure high sell-through, collaborating with Corporate team to adequately stock and prepare for new product.
• Initiate or attend daily team meetings to communicate current business trends and relevant updates. Motivate the team each day!
• Provide accurate and detailed reports to relevant parties.
• Partner with the Retail Operations team to ideate, develop, and maintain a sound system of accurate operations processes to ensure the store is running efficiently.
• Find relevant ways of capturing substantive and meaningful client data to build relationships and enhance client development opportunities.
• Monitor the monthly Client Management database and reporting.
• Keen understanding of relevant retail KPIs.
• Participate in team evaluations/check-ins/reviews. Develop and train all members of the team on relevant KPIs in collaboration with corporate and store leadership.
• Ensure that all processes are in compliance with applicable laws, health & safety regulations, HR best practices, and Operations standards.
• Promote a polished, professional, and positive work environment that fosters integrity & transparency.
• Actively participate in sourcing, recruiting, and retaining a productive and energetic team. Partner with the HR team to facilitate training & onboarding for all new hires.
• Provide meaningful support across all departments to facilitate community events/product launches/etc.

Knowledge, Skills, and Ability Requirements:

• 3+ years progressively responsible retail leadership experience.
• Fluency in Italian/English is required.
• Strong familiarity with the luxury market, selling reports, identifying business opportunities and trends.
• Experience leading retail teams in a fast-paced environment.
• Demonstrated ability to foster a customer-service focused environment.
• Ability to multi-task with ease.
• Proficiency with the full Office platform.
• Brand awareness highly preferred.

Who We Are:

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand’s intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast skate and music culture.

The brand’s trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week, a robust international wholesale business, and a growing retail Flagship footprint. The brand's first stand-alone boutique opened on Rodeo Drive in 2020, and AMIRI has since expanded to twenty storefronts in key cities including New York, Miami, Las Vegas, Dallas, Chicago, Tokyo, and Dubai.

AMIRI’s culture and contemporary vision prioritizes quality, creativity, and innovation in every facet of the business. Founder and Creative Director Mike Amiri continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand’s presence expands globally and is one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is looking for visionary individuals with a creative and entrepreneurial mindset to join our team!