Assistant Store Manager, Milan

AMIRI; Italia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

AMIRI seeks a talented Assistant Store Manager for its new Milan store. This role involves leading the team, ensuring exceptional customer service, and maintaining operational efficiency. The ideal candidate will have 3+ years of retail leadership experience and fluency in Italian and English, with a strong focus on the luxury market.

Competenze

• 3+ years of retail leadership experience required.
• Fluency in Italian and English is mandatory.
• Strong familiarity with the luxury market preferred.

Mansioni

• Maintain active role on the selling floor and develop the team.
• Analyze store metrics and ensure high sell-through.
• Participate in team evaluations and training.

Conoscenze

Customer Service

Team Development

Inventory Control

Leadership

Multi-tasking

Strumenti

Office Suite

Descrizione del lavoro

Purpose & Objective

AMIRI is looking for a talented Assistant Store Manager for its upcoming store in Milan! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:

• Exceptional Customer Service
• Commitment to Employee Development & Team building
• Health & Safety Compliance
• Inventory Control
• Detail-Oriented in-Store Operations

Working alongside and reporting to the Store Manager, the ASM will be a strong and charismatic leader who thrives building relationships with both internal and external parties. The ASM will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal ASM knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

Duties of the ASM at AMIRI include, but are not limited to:

• Maintain an active and participatory role on the selling floor, working with and developing the team.
• Analyze store metrics – including sales, inventory levels, drop schedules, etc.
• Ensure high sell-through, collaborating with Corporate team to adequately stock and ample preparation for new product.
• Initiate or attend daily team meetings to communicate current business trends and relevant updates.Motivate the team each day!
• Provide accurate and detailed reports to relevant parties.
• Partnering with Retail Operations team, ideate, develop, and maintain a sound system of accurate operations processes to ensure the store is running efficiently.
• Find relevant ways of capturing substantive and meaningful client data in an effort to build relationships and enhance client development opportunities.
• Monitor the monthly Client Management database and reporting.
• Keen understanding of relevant retail KPIs.
• Participate in team evaluations/check-ins/reviews.Develop and train all members of the team on relevant KPIs in collaboration with corporate and store leadership.
• Ensure that all the processes are in compliance with applicable laws, health & safety regulations, HR best practices, and Operations standards.
• Promote a polished, professional, and positive work environment that fosters integrity & transparency.
• Actively participate in sourcing, recruiting, and retaining a productive and energetic team. Partner with the HR team to facilitate training & onboarding for all new hires.
• Provide meaningful support across all departments to facilitate community events/product launches/etc.

Knowledge, Skills, and Ability Requirements:

• 3+ years progressively responsible retail leadership experience.
• Fluency in Italian/English is required.
• Strong familiarity with the luxury market, selling reports, identifying business opportunities and trends.
• Experience leading retail teams in a fast-paced environment.
• Demonstrated ability to foster a customer-service focused environment.
• Ability to multi-task with ease.
• Proficiency with the full Office platform.
• Brand awareness highly preferred.