Assistant Store Manager - La Rinascente, Milano

FashionUnited Group; Milano; Remoto; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Burberry in Milano is seeking an Assistant Store Manager for La Rinascente. You will support the Store Manager in driving sales, coach a high-performing team, and ensure every customer interaction reflects Burberry’s values.

You will lead by example, manage operations in the absence of store management, and collaborate with Training to reinforce Burberry Experience training.

Competenze

• Retail POS systems experience is required.
• Ability to resolve conflicts and handle after-sales situations.
• Excellent verbal and written communication with clients and team.
• Familiarity with Apple devices and digital tools for engagement.
• 1–2 years of proven retail management experience.
• Demonstrated leadership, coaching, and mentoring abilities.
• Strong focus on delivering a luxury customer experience.

Mansioni

• Lead, inspire, and develop sales associates to meet KPIs.
• Drive category sales and implement training in assigned area.
• Maintain Burberry Experience across touchpoints and store floor.
• Manage customer flow for seamless service and brand standards.
• Collaborate with teams to optimise store performance.
• Coach team in real-time and post-transaction follow-ups.
• Support talent development with regular reviews and development plans.
• Lead onboarding and integration for new members.
• Model Burberry Experience and engage customers directly.
• Promote digital customer experience using Apple devices.

Conoscenze

Retail POS systems

Conflict resolution

Strong communication

Apple devices comfort

Retail management

Leadership

Luxury customer experience

Strumenti

Apple devices

Descrizione del lavoro

Assistant Store Manager - La Rinascente, Milano

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Assistant Store Manager - La Rinascente, Milano

Introduction

Join Burberry, a brand where creativity opens spaces for innovation and excellence. Since 1856, Burberry has been dedicated to unlocking the power of imagination to push boundaries, foster new possibilities, and champion sustainable luxury. We are committed to creating an inclusive environment where people from diverse backgrounds thrive, bringing a variety of skills and perspectives to shape our unique approach to fashion and customer experience.

Purpose of the Role

As an Assistant Store Manager at Burberry, you will play a pivotal role supporting the Store Manager in driving category performance, leading and motivating your sales team to achieve ambitious sales goals and deliver the exceptional Burberry Experience. This position demands a passionate, hands-on leader dedicated to coaching, developing talent, and ensuring every customer interaction reflects our brand’s values and standards.

Key Responsibilities

• Lead, inspire, and develop sales associates by enhancing their selling skills and closing sales consistently to meet or exceed sales KPIs.
• Collaborate with the Store Manager to drive category sales, focusing on sell-through strategies and delivering targeted team training in your assigned category.
• Foster a high-performing, customer-centric team culture that embodies the Burberry Experience across all touchpoints, maintaining a service-oriented atmosphere on the sales floor.
• Manage customer flow efficiently to provide seamless service, ensuring no client is left unattended and setting the pace and standards for excellence.
• Encourage strong teamwork and partnership among sales associates, specialists, stock, and operations teams to optimise store performance.
• Coach your team in real-time and post-transaction to reinforce successes and address development areas, ensuring follow-up actions are consistently executed.
• Support talent development and retention through regular performance reviews, personalised development plans, and recognition of achievements.
• Lead onboarding and integration for new team members, creating supportive pathways for their success within Burberry.
• Model the Burberry Experience by actively engaging with customers and leading by example whenever necessary.
• Partner with Store Manager and Training departments to champion the Burberry Experience training programme, utilising meetings to reinforce key elements through role-play and practical coaching.
• Resolve complex customer concerns effectively, escalating issues to management as needed to maintain brand reputation and customer satisfaction.
• In the absence of store management, be responsible for key operational tasks including authorising post-void transactions, promotional discounts, and employee sales, ensuring compliance with company procedures.
• Promote and drive the digital customer experience using Apple mobile devices and other digital tools to enhance engagement when face-to-face interactions are limited.
• Maintain strong business acumen with an in-depth understanding of company policies, procedures, and operational standards to communicate and implement best practices.
• Create a positive, inclusive, and harmonious work atmosphere fostering collaboration and respect among all store team members.
• Assist with store opening and closing procedures, including securing premises and ensuring the safety of merchandise and point-of-sale systems.
• Carry out other duties as required to support the store’s success and uphold Burberry’s standards.

Skills, Knowledge & Experience Required

• Advanced proficiency with retail POS systems, ensuring accurate transaction handling and reporting.
• Strong conflict resolution skills with the ability to manage difficult customer scenarios, including complaints, returns, repairs, and after-sales service.
• Excellent verbal and written communication skills, able to engage professionally and fluently with clients and team members alike.
• Familiarity with Apple mobile devices and confidence in leveraging digital tools to enhance customer service and internal communications.
• Proven retail management experience of 1-2 years, with a track record of leading and developing successful sales teams.
• Demonstrated leadership qualities including coaching, mentoring, and motivating teams in a fast-paced retail environment.
• Ability to thrive in a results-driven, highly collaborative environment while upholding brand values and delivering a luxury customer experience.

Why Join Burberry?

Working at Burberry means becoming part of a visionary company dedicated to creativity, sustainability, and community. We offer ongoing opportunities for professional growth, fostering leadership development, and innovation in luxury retail. Our inclusive culture embraces diversity and encourages fresh perspectives. If you are passionate about delivering exceptional service and eager to contribute to a prestigious global brand, we encourage you to take the next step in your career with us.

Introduction

Join Burberry, a brand where creativity opens spaces for innovation and excellence. Since 1856, Burberry has been dedicated to unlocking the power of imagination to push boundaries, foster new possibilities, and champion sustainable luxury. We are committed to creating an inclusive environment where people from diverse backgrounds thrive, bringing a variety of skills and perspectives to shape our unique approach to fashion and customer experience.

Purpose of the Role

As an Assistant Store Manager at Burberry, you will play a pivotal role supporting the Store Manager in driving category performance, leading and motivating your sales team to achieve ambitious sales goals and deliver the exceptional Burberry Experience. This position demands a passionate, hands-on leader dedicated to coaching, developing talent, and ensuring every customer interaction reflects our brand’s values and standards.

Key Responsibilities

• Lead, inspire, and develop sales associates by enhancing their selling skills and closing sales consistently to meet or exceed sales KPIs.
• Collaborate with the Store Manager to drive category sales, focusing on sell-through strategies and delivering targeted team training in your assigned category.
• Foster a high-performing, customer-centric team culture that embodies the Burberry Experience across all touchpoints, maintaining a service-oriented atmosphere on the sales floor.
• Manage customer flow efficiently to provide seamless service, ensuring no client is left unattended and setting the pace and standards for excellence.
• Encourage strong teamwork and partnership among sales associates, specialists, stock, and operations teams to optimise store performance.
• Coach your team in real-time and post-transaction to reinforce successes and address development areas, ensuring follow-up actions are consistently executed.
• Support talent development and retention through regular performance reviews, personalised development plans, and recognition of achievements.
• Lead onboarding and integration for new team members, creating supportive pathways for their success within Burberry.
• Model the Burberry Experience by actively engaging with customers and leading by example whenever necessary.
• Partner with Store Manager and Training departments to champion the Burberry Experience training programme, utilising meetings to reinforce key elements through role-play and practical coaching.
• Resolve complex customer concerns effectively, escalating issues to management as needed to maintain brand reputation and customer satisfaction.
• In the absence of store management, be responsible for key operational tasks including authorising post-void transactions, promotional discounts, and employee sales, ensuring compliance with company procedures.
• Promote and drive the digital customer experience using Apple mobile devices and other digital tools to enhance engagement when face-to-face interactions are limited.
• Maintain strong business acumen with an in-depth understanding of company policies, procedures, and operational standards to communicate and implement best practices.
• Create a positive, inclusive, and harmonious work atmosphere fostering collaboration and respect among all store team members.
• Assist with store opening and closing procedures, including securing premises and ensuring the safety of merchandise and point-of-sale systems.
• Carry out other duties as required to support the store’s success and uphold Burberry’s standards.

Skills, Knowledge & Experience Required

• Advanced proficiency with retail POS systems, ensuring accurate transaction handling and reporting.
• Strong conflict resolution skills with the ability to manage difficult customer scenarios, including complaints, returns, repairs, and after-sales service.
• Excellent verbal and written communication skills, able to engage professionally and fluently with clients and team members alike.
• Familiarity with Apple mobile devices and confidence in leveraging digital tools to enhance customer service and internal communications.
• Proven retail management experience of 1-2 years, with a track record of leading and developing successful sales teams.
• Demonstrated leadership qualities including coaching, mentoring, and motivating teams in a fast-paced retail environment.
• Ability to thrive in a results-driven, highly collaborative environment while upholding brand values and delivering a luxury customer experience.

Why Join Burberry?

Working at Burberry means becoming part of a visionary company dedicated to creativity, sustainability, and community. We offer ongoing opportunities for professional growth, fostering leadership development, and innovation in luxury retail. Our inclusive culture embraces diversity and encourages fresh perspectives. If you are passionate about delivering exceptional service and eager to contribute to a prestigious global brand, we encourage you to take the next step in your career with us.

Education level: None
Work experience: Less than 6 months

Want to know more about working at Burberry?

Assistant Store Manager - La Rinascente, Milano