Assistant Store Manager

Delvaux; Roma; In loco; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Delvaux is seeking an experienced retail professional to manage boutique operations, enhance sales, and maintain superior service standards in a luxury environment. The ideal candidate will have a minimum of 5 years experience in the luxury sector, with strong management skills and a commitment to excellence in customer service.

Servizi

Employee discounts

Personal development opportunities

Dynamic team environment

Competenze

• Minimum 5 years of experience in the luxury sector required.
• Management experience and store operations knowledge essential.
• Fluency in Italian and English necessary.

Mansioni

• Manage stock levels and optimize inventory.
• Develop sales and achieve targets set by the commercial director.
• Provide feedback on sales and customer profiles.

Conoscenze

Interpersonal skills

Communication skills

Customer service

Strumenti

CRM tools

Descrizione del lavoro

• Welcome, advise, and retain local and international customers at Delvaux.
• Participate in the continuous improvement of service quality and hospitality towards customers.
• Acquire extensive knowledge of our product lines to build strong relationships with clients and increase sales.
• Develop sales and achieve targets set by the commercial director.
• Provide feedback on sales, customer profiles, and product performance to your manager.
• Verify and manage stock levels and optimize inventory.
• Ensure excellent presentation of the boutique. Represent the brand image by maintaining high standards of visual merchandising, housekeeping, and Delvaux standards.
• Report on point of sale activity.
• Support the achievement of overall and personal objectives by providing ongoing training and constructive feedback to Sales Associates.
• Follow up internally and with headquarters on all initiatives organized in the boutique.

How will you experience success with us?

• Solid previous experience in a luxury business.
• Minimum 5 years of successful experience in the luxury sector.
• Management experience and store operations knowledge are essential.
• Excellent interpersonal and communication skills, with the ability to build relationships at all organizational levels.
• CRM experience and proficiency with relevant digital tools are required.
• Excellent communication, customer service, and interpersonal skills.
• Fluency in Italian and English.

What makes our group different?

Our true strength lies in our diverse arts, cultures, and human skills, and our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We promote empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your journey with us :

During the interview process, you will meet the Talent Acquisition team, the hiring manager, and the Brand Director.

Learn more about life at Richemont and our maisons below: