Assistant Store Manager

Thelevelgroup; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A fashion retail company in Milan is seeking an Assistant Store Manager to support daily operations and enhance team performance. The ideal candidate has experience in team management, a passion for fashion, and strong customer service skills. Responsibilities include coaching staff, ensuring high visual standards, and driving sales while delivering exceptional customer experiences.

Competenze

• Fluent English (mandatory) and additional languages are a strong plus.
• Proven team leader with a results-oriented mindset.
• Highly organized and detail-oriented.
• Comfortable with digital tools and systems.

Mansioni

• Support the Store Manager in day-to-day store operations.
• Guide, coach and train the team to achieve sales goals.
• Ensure excellent customer experience.
• Analyze KPIs and manage operational activities.
• Build customer loyalty and understand relationship management.

Conoscenze

Fluent English

Client-centric mindset

Proactive and flexible

Problem-solving abilities

Team leadership

Tech-savvy

Descrizione del lavoro

Job Description: Assistant Store Manager

We are looking for an enthusiastic, cheerful person with team management experience and a strong passion for the world of fashion - good technical product skills and in-depth knowledge of the sector.

The Assistant Store Manager will assist the Store Manager in supporting the day-to-day activities and leading the store & team performance towards success.

Focused on the business strategy of the store to achieve commercial targets and strongly motivated to enhance the brand's image and reputation, connecting and engaging with customers.

As an Assistant Store Manager you will welcome and assist customers throughout the entire sales process while supporting & coaching the team towards excellence, always focusing on delivering the highest customer experience, maximizing store targets, providing optimal and personalized customer service.

Role Mission

• Support the Store Manager in ensuring smooth day-to-day store operations and effective floor management and take responsibility for the store in the absence of the Store Manager
• Guide, coach and train the team to achieve sales goals
• Select, train and motivate staff, maintaining a high level of engagement
• Analyze the main KPIs and manage the operational activities of the point of sale (sales, warehouse management, shifts, goods preparation, etc)
• Ensure high visual standards throughout the store accordingly with brands guidelines
• Ensure excellent customer experience, welcoming and supporting customers
• Implement clienteling strategies to effectively gather and leverage client feedback, driving continuous improvement, enhancing customer satisfaction and fostering long-term client loyalty
• Constantly present on the shop floor and fully available to look after customers needs
• Build customer loyalty, understand customer relationship management
• Be a brand ambassador and embrace the brand values
• Drive sales: coach the team in delivering exceptional and personalized customer experience
• Be knowledgeable of the collection and the fashion trends
• Support the development of the team and store KPIs
• Inspire the team and lead by example
• Be proactive in developing your team skills and brand/product knowledge
• Be approachable and a great communicator
• Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
• Be an effective problem solver

Required Qualifications

• Fluent English (mandatory); additional languages are a strong plus.
• Proven team leader with a results-oriented mindset.
• Client-centric mindset with strong clienteling skills.
• Highly organized and detail-oriented.
• Proactive and flexible, with strong problem-solving abilities.
• Tech-savvy and comfortable with digital tools and systems.