Assistant Station Manager (M / F / d) in Milan

FWC - FreewayCamper GmbH; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A growing start-up in the camping sector is seeking an Assistant Station Manager in Milan. You will ensure customers have an exceptional experience while preparing and inspecting campers for rental. The ideal candidate enjoys customer interaction, has a relevant background in logistics or tourism, and speaks fluent Italian. The company offers a flexible work environment and opportunities for personal growth.

Servizi

Personal and professional development opportunities

Team events and diverse environment

Free use of campers for short periods

Pet-friendly office

Discounts from various brands

Competenze

• Enjoys contact with customers and has relevant experience.
• Able to handle stressful situations with a calm demeanor.
• Compliance with quality standards is essential.
• Valid driver's license required.
• Willingness to work on weekends and public holidays.
• Fluent in Italian with communication skills in English.

Mansioni

• Assist the station manager with daily operational tasks.
• Ensure exceptional customer experience upon vehicle pickup.
• Prepare campers for rental, including checking documents and cleaning.
• Inspect vehicles after rental, document damage, and assist with repairs.
• Contribute to operational optimization and ensure smooth business continuity.

Conoscenze

Customer service experience

Organisational skills

Solution-oriented thinking

Communication skills in Italian and English

Formazione

Training or studies in transport, logistics, vehicles, tourism, or retail

Descrizione del lavoro

Overview

Your new adventure

Responsibilities

• As Assistant Station Manager (M / F / d) you will be competent in all operational issues regarding the daily business at the station, support the station manager or deputise in their absence.
• Your customers are your focus! You know exactly what needs to be done to make them happy.
• What does that mean exactly?
• You will be responsible for preparing the campers for the next rental. This includes, for example, checking the documents, cleaning the vehicles, adding basic equipment and ordered additional equipment (e.g. bike rack, dog package).
• You welcome our customers, take over the professional vehicle introduction and ensure an exceptional customer experience at the station. Thanks to you, our customers start their holiday with a smile on their face.
• After the rental, you carefully inspect the vehicles, document damage and assist with repairs.
• You contribute suggestions for optimisation, are an expert in all tasks that arise at the station and thus ensure that day-to-day business runs smoothly even in the absence of the station manager.
• You take care of the fleet: cleaning, damage management, technical checks, documentation, preparation and support for vehicle sales.

Background / Qualifications

• It is important to us that you enjoy being in contact with our customers and have experience with it. Working at our station also requires the following:
• You have completed training or studies in the areas of transport, logistics, vehicles, tourism, retail or similar.
• You keep a cool head even in stressful situations, have a solution-oriented way of thinking and very good organisational skills.
• Compliance with quality standards is a matter of course for you.
• You have a valid driver’s license.
• You are also prepared to work at weekends and on public holidays.
• You speak fluent Italian and can communicate in English.

Why us?

We are not looking for the perfect CV - your personality and your passion take centre stage!

With us, you get the entire "start-up package": We work independently and with a high degree of freedom on our topics, which brings with it rapid development opportunities and a steep learning curve. Our working hours are flexible and based on trust - results count! We maintain an open culture with flat hierarchies and fast decision-making processes.

Benefits

• Growth
• We are only as good as the people who work for us. We\'re committed to supporting your personal and professional development.
• Team
• Experience our great team spirit - we work together across departments and countries, with regular team events and a diverse environment.
• Adventure
• Experience the FreewayCamper feeling and use one of our campers for a few nights free of charge.
• Caring
• Your faithful four-legged friend is welcome in our office!
• Corporate Benefits
• Save money with company benefits from brands such as Adidas, LG, Bosch, Apple and many more.

About us

We are FreewayCamper, an emerging start up from Munich and we have the vision to digitalize the camping market. We offer our users the complete camping package. With us you can easily book a wide variety of campers, campsites and additional packages online. You can find our campers either at our own stations or at our franchise partners. The exciting journey started in 2019.

By now we have 100+ great people supporting us either in our headquarters in Munich, in our hubs in Warsaw and Zagreb or at our stations.