Assistant Project Design

Alliant Energy; Verona; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading company in the energy sector is seeking a clerical support member for their Customer Service Department in Verona. The role involves assisting project designers, responding to customer inquiries, and coordinating construction requests. This position requires effective communication, organizational skills, and a commitment to customer service.

Competenze

• High School diploma or GED required.
• 1 year of technical training or 3 years of company experience required.
• Must possess a valid driver’s license.

Mansioni

• Answers customer inquiries regarding construction status.
• Coordinates customer construction requests with engineering.
• Enters design data and maintains records.

Conoscenze

Customer relations

Record keeping

Effective communication

Drafting knowledge

Cultural awareness

Formazione

High School diploma or GED

Technical training beyond high school

Descrizione del lavoro

Job Summary

Performs clerical work in a Customer Service Department. Assists project designers in routine field work and answers general customer inquiries. This position will split time between Verona and Windsor offices.

What you will do

1. Answers customer inquiries regarding construction status and requirements.
2. Coordinates customer construction requests through engineering, construction, and customer billings.
3. Performs customer contact and design work for "simple services" which generally do not require a site visit, as directed.
4. Obtains information from engineering prints and sketches and enters design data.
5. Obtains information and inputs construction requests. Assists in prioritizing and scheduling.
6. As directed, assembles work orders and sketches from field notes, assists with staking, measuring, and other similar field work, and installs location number tags.
7. Compiles statistical information and prepares summaries and reports from records and accumulated data such as underground statistics, inactive gas services, gas contractor billings, line clearance records and billings, accident reports, non-commodity design and construction.
8. Prepares and processes various documents and forms associated with engineering, accounting, and operating departments as necessary.
9. Maintains records and files and performs data entry pertaining to gas and electric work orders, inactive gas services, gas service record cards, leak valve records (LVR), and other related information systems, customer billing, Digger's Hotline, and others as necessary.
10. Maintains local copies of electric area maps, switch diagrams, gas area maps, gas key maps, and street light maps.
11. Performs other duties which are similar, related, or incidental to this position.

Education Requirements

• High School diploma or GED

Required Experience

• 1 year of technical training beyond high school or 3 years of company engineering/operating experience

Other Requirements

• Must possess a valid driver’s license.

Knowledge, Skills, and Abilities

• Demonstrated skill and accuracy in computations and record keeping
• Familiarity with drafting
• Ability to handle customer contacts in a manner that encourages positive customer relations
• Effective written and verbal communication skills
• Familiarity with computer systems
• Ability to work effectively in a culturally diverse work group

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation, and dedication, we're the right company for you.

Pay Range: $30.67 - $38.78

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

It's not just what we do; it's how we do it. Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law. All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.