Assistant Professional

American Golf; Napoli; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player in golf management seeks a dedicated Assistant Professional to enhance the member and guest experience. This role involves providing exceptional customer service in the pro shop, managing transactions, and maintaining a welcoming environment. The ideal candidate will possess strong communication skills, a professional demeanor, and a passion for the golf industry. Join a team committed to excellence and make a significant impact in delivering memorable experiences for golf enthusiasts. If you thrive in a dynamic environment and are eager to contribute to a premier golf facility, this opportunity is perfect for you.

Competenze

• Professional accreditation from the PGA is required.
• Basic math skills and clear communication are essential.
• Experience in customer service and cash handling is needed.

Mansioni

• Provide excellent customer service in the pro shop.
• Manage reservations and transactions using the POS system.
• Maintain a neat and orderly pro shop environment.

Conoscenze

Customer Service

Verbal Communication

Written Communication

Basic Math

Conflict Resolution

Teamwork

Flexibility

Efficiency

Formazione

High School Diploma or GED

Professional Accreditation from the PGA

Strumenti

Point of Sale (POS) System

Descrizione del lavoro

Company Overview

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Details

Job Purpose

The Assistant Professional is responsible for serving members and guests by providing customer service in the pro shop. Under the direction of management, the Assistant Professional works as part of a team to create a memorable experience for members and guests.

Key Responsibilities:

• Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards.
• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, and pairing short groups.
• Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day.
• Handle member/guest service issues in a prompt and effective manner.
• May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management.
• Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills, and the ability to multi-task in a fast-paced environment.
• Ensure service continuity in the pro shop by maintaining a flexible work schedule.
• Implement and support all AGC initiatives and programs as requested by management.
• Other duties may be assigned by management.

Additional Information

Qualifications

• Professional accreditation from the PGA.
• Basic math skills, the ability to write and communicate clearly required.
• Experience handling customer service issues, cash, and credit card transactions.

Education

• High school diploma or GED.

Skills/Abilities/Personal Characteristics

• Flexibility
• Verbal and Written Communication
• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.