Assistant Maitre

Rocco Forte Hotels Germany_Career; Manduria; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hotel group is seeking an Assistant Maître to enhance the restaurant experience. In this role, you will oversee service, train staff, and ensure guest satisfaction. If you have a passion for hospitality and experience in a similar position, we welcome your application. Enjoy benefits such as discounts and learning opportunities within the company.

Servizi

Reduced hotel rates after 6 months

50% off at company bars and restaurants

20% off wellness treatments

Staff celebrations

Competenze

• Professional experience in a similar role at an international level.
• English knowledge at Intermediate/Advanced level.
• HACCP certification required.

Mansioni

• Provide excellent culinary experiences and oversee restaurant service.
• Assist in staff training and maintaining stock levels.
• Manage guest relations and handle complaints.

Conoscenze

Team Management

Interpersonal Skills

Service Excellence

Attention to Detail

Strumenti

F&B Management Software

Descrizione del lavoro

ASSISTANT MAITRE

Main Purpose

The Assistant Maître is one of our ambassador in the Restaurant, assisting the Maître in various F&B duties such as in supervising the staff line, in welcoming guests and in ensuring the Guests are satisfied.

Reports to: Restaurant Manager.

Main Duties & Responsibilities

• Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;
• Oversee the Restaurant service;
• Create and maintain a professional relationship with Guests;
• Create and maintain a professional relationship with colleagues and other departments;
• Anticipate guests needs and handle Guest comments and complaints when needed;
• Assist the Maître in training and developing staff in everyday operations according to our standard and procedures;
• Assist the Maître on monitoring stock levels and alignment to the department financial objectives;
• Support the Sommelier in the wine selling process, service and recommendation;
• Handle administration tasks as required;
• Comply with H&S national rules and company instructions;
• Assist the Maître in overseeing the service, ensuring smooth operation, and resolving any issues that may arise;
• Assisting in taking reservations, managing waiting lists, and ensuring accurate seating arrangements.
  
  

We Offer

• Seasonal contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
  
  

Competencies Required

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.
  
  

Other Requirements

• Professional experience at an international level, preferably in a Restaurant, in the same role;
• English knowledge at Intermediate/Advanced level;
• Professional knowledge of Italian cuisine and Italian & International wines;
• Valid HACCP certification;
• Knowledge of F&B management software;
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.
  
  

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).