Assistant Guest Relations Manager – Aman Rosa Alpina

Rosa Alpina 1537 S.R.L.; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player in luxury hospitality is seeking an Assistant Guest Relations Manager to ensure exceptional guest experiences. This role focuses on personalized service, welcoming guests, and efficiently handling requests to create memorable stays. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to guest satisfaction. Join a family-oriented company that values its colleagues and offers exciting international career opportunities in a rapidly expanding environment.

Servizi

Competitive benefits

International career opportunities

Competenze

• Minimum 1 year experience in a guest-facing role in a luxury hotel.
• Ability to work in a fast-paced environment with a guest-first mindset.

Mansioni

• Welcome guests warmly and ensure smooth check-in and check-out.
• Handle guest feedback and maintain high visibility in the hotel.
• Assist in coordinating special experiences for guests.

Conoscenze

Fluent in Italian

Strong communication skills

Interpersonal skills

Attention to detail

Multitasking

Strumenti

Computer knowledge

Descrizione del lavoro

Assistant Guest Relations Manager – Aman Rosa Alpina page is loaded

Assistant Guest Relations Manager – Aman Rosa Alpina

Apply locations Aman Rosa Alpina - San Cassiano, Italy time type Full time posted on Posted Yesterday time left to apply End Date: May 30, 2025 (27 days left to apply) job requisition id JR100729

Location Overview:

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's Unesco-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Role

The Assistant Guest Relations Manager is responsible for ensuring exceptional guest experience through personalized service, attention to detail, and proactive guest engagement. This role focuses on welcoming guests, handling their requests efficiently, and assisting in creating memorable stays in line with the hotel’s high service standards.

Responsibilities

• Welcome guests warmly, ensuring a smooth check-in and check-out process.
• Provide guests with information about the hotel, facilities, and local attractions.
• Handle guest feedback professionally and ensure concerns are promptly addressed.
• Maintain a high level of visibility in the hotel, interacting with guests to anticipate their needs.
• Ensure guest preferences are noted and communicated to the appropriate departments.
• Deliver amenities and personalized touches for VIP guests and special occasions.
• Maintain and update guest profiles to ensure personalized service.
• Recognize repeat guests and ensure their preferences are met.
• Assist in coordinating special experiences for guests, enhancing their stay.
• Handle pre-arrival communication and post-departure follow-ups as needed.

Requirements

• Fluent in Italian and preferably English.
• Work experience minimum 1 year in a guest-facing role in a luxury hotel.
• Strong communication and interpersonal skills.
• Attention to detail and a guest-first mindset.
• Ability to multitask and handle requests in a fast-paced environment.
• Flexibility and willingness to work in shifts, including weekends and holidays.
• Computer knowledge, ability to work long hours.
• Flexibility, enthusiasm, initiative
• Committed

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Company Overview:

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.

We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.