Assistant General Manager - Nhow Milano

nhow Hotels & Resorts; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prominent hospitality brand in Milano is seeking an Assistant General Manager. This senior leadership position will support the General Manager in overseeing overall hotel operations. The ideal candidate will have strong leadership skills, fluent English and Italian, and a minimum of 5 years experience in international hotel companies. Join a dynamic team and contribute to enhancing guest satisfaction and driving business growth. Flexible work arrangements and training programs are offered.

Servizi

Extensive training programs

Wellbeing initiatives

Exclusive team member rates and benefits

Competenze

• Fluent in English and Italian (spoken and written).
• Minimum 5 years of experience as Head of Front Office, F&B, or Meeting Department.
• Strong knowledge of Revenue Management.

Mansioni

• Support the General Manager in managing and motivating the hotel team.
• Supervise Department Heads to achieve optimal results.
• Identify commercial opportunities and engage with local clients.
• Monitor competitors to identify best practices.
• Ensure compliance with sanitation and safety legislation.

Conoscenze

Leadership

Communication

Problem-solving

Strategic thinking

Revenue Management knowledge

Formazione

Higher education in Tourism, Hospitality Management, or Business Administration

Descrizione del lavoro

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What will be your mission?

We are looking for an Assistant General Manager, a senior leadership role supporting the General Manager in overseeing overall hotel operations. You will be responsible for driving business growth, improving guest satisfaction, encouraging teamwork, loyalty, and unity within departments, and enhancing the hotel's reputation.

What will you do?

• Support the General Manager in managing and motivating the hotel team, promoting their growth and potential.
• Ensure all services meet the highest quality standards.
• Supervise and support Department Heads to achieve optimal results.
• Identify commercial opportunities and engage with potential local clients.
• Develop hotel products and services.
• Monitor competitors to identify best practices.
• Assist in analyzing operations reports and hotel accounts, studying various parameters and their trends.
• Support in economic and financial procedures, including Forecast and Budget, ensuring compliance with corporate policies.
• Ensure compliance with sanitation, hygiene, health, safety legislation, and organizational standards.
• Supervise outsourcing for Housekeeping, ensuring proper cleaning and standards are upheld.
• Maintain control over financial and operational reports regularly.
• Engage with clients, staff, providers, HQ, and auditors.
• Collaborate with the sales team to generate new business and increase request confirmations.
• Lead by example in commitment and work ethic.

What are we looking for?

• Fluent in English and Italian (spoken and written).
• Strong knowledge of Revenue Management.
• Higher education, preferably in Tourism, Hospitality Management, or Business Administration.
• Minimum 5 years of experience as Head of Front Office, F&B, or Meeting Department in international hotel companies.
• Strong leadership, communication, problem-solving, and strategic skills.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers and cross-cultural experiences worldwide. Our journey is driven by passionate teams, offering:

• Global experience with 150+ nationalities, with opportunities for international challenges.
• Extensive training programs to develop your skills.
• Wellbeing initiatives, including flexible work arrangements.
• Recognition programs such as Memorable Dates.
• Sustainability and volunteering initiatives to make a difference.
• Exclusive team member rates, promotions, and benefits in our hotels globally.