Assistant Front Office Manager, Pre-Opening - The Lake Como EDITION - Season 2025

TN Italy; Griante; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un'innovativa struttura ricettiva cerca un Assistant Front Office Manager per la stagione 2025. Questa posizione chiave richiede un leader proattivo che gestisca le operazioni quotidiane del front office, garantendo un servizio clienti eccezionale e la massima soddisfazione degli ospiti. Con una vista mozzafiato sul Lago di Como, il candidato ideale avrà esperienza nella gestione del servizio clienti e capacità di leadership. Un'opportunità entusiasmante per chi desidera contribuire a un'esperienza di lusso e calda ospitalità. Se sei appassionato di eccellenza nel servizio, questa è la tua occasione per brillare in un ambiente dinamico e stimolante.

Competenze

• Esperienza di 2 anni nel settore dei servizi per gli ospiti o front desk.
• Capacità di gestire operazioni quotidiane e soddisfazione del cliente.

Mansioni

• Supervisiona le operazioni del front office e gestisce il team.
• Assicura un servizio clienti eccezionale e risolve i problemi degli ospiti.
• Collabora con il Front Office Manager per migliorare il servizio.

Conoscenze

Gestione del servizio clienti

Leadership

Comunicazione interpersonale

Risoluzione dei conflitti

Formazione

Diploma di scuola superiore o GED

Laurea in gestione alberghiera o affini

Descrizione del lavoro

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Assistant Front Office Manager, Pre-Opening - The Lake Como EDITION - Season 2025, Griante

Client:

The Lake Como EDITION

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fca7acc6d760

Job Views:

2

Posted:

22.04.2025

Expiry Date:

06.06.2025

Job Description:

Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years' experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.