Assistant Front Desk Manager

Royal Caribbean Group; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is seeking an Assistant Front Desk Manager in Milano. You will lead a guest services team, ensuring exceptional customer satisfaction while managing day-to-day operations. The ideal candidate has supervisory experience and possesses strong communication and problem-resolution skills. Flexibility to adapt to changing operational needs and effective teamwork are essential.

Competenze

• Minimum one year front of house supervisory experience in hospitality.
• Working knowledge of cash handling procedures.
• Ability to deal with guests requiring high levels of discretion.

Mansioni

• Establish a positive working environment focusing on operational goals.
• Manage diverse guest services operations and resolve challenges diplomatically.
• Train and develop team members while recognizing performance.

Conoscenze

Customer service

Communication

Flexibility

Teamwork

Problem resolution

Formazione

High school diploma or vocational education

Strumenti

Microsoft Office

Descrizione del lavoro

The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

QUALIFICATION:

• Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment.
• Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required.