Assistant Concierge, Hotel Cala di Volpe, Costa Smeralda

TN Italy; Porto Cervo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Assistant Concierge, der für seine hervorragenden Kenntnisse der lokalen Kultur und Attraktionen bekannt ist. In dieser Rolle werden Sie den Concierge unterstützen, um sicherzustellen, dass die Gäste unvergessliche Erlebnisse haben. Sie bieten maßgeschneiderte Empfehlungen und helfen bei Reservierungen, Transport und besonderen Anfragen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Competenze

• Vorherige Erfahrung in einem Luxus-Hotel oder ähnlichem Umfeld.
• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.

Mansioni

• Begrüßen Sie Gäste mit einer warmen und freundlichen Art.
• Helfen Sie Gästen bei Reservierungen und anderen Anfragen.

Conoscenze

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Kundenservice

Formazione

Erfahrung in der Luxus-Hotellerie

Kenntnisse der lokalen Kultur

Descrizione del lavoro

Job Description:

POSITION SUMMARY

About Us: Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is a lifestyle authority of the Mediterranean, renowned for its breathtaking views, luxurious amenities, and unparalleled service. Join our close-knit team that values a sense of belonging and a family atmosphere. You'll work in a beautiful and inspiring environment, gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.

Job Summary:

We are seeking a dedicated Assistant Concierge to join our team. The ideal candidate will be a destination authority and an expert in local culture, providing guests with exceptional service and personalized recommendations. As an Assistant Concierge, you will assist the Concierge in ensuring that our guests have an unforgettable experience by offering insights into local attractions, dining, and activities, while upholding the highest quality standards of LQA and Forbes.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Assist guests with reservations, transportation, and other requests to enhance their stay.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, laundry) by making arrangements.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Maintain a high level of knowledge about the hotel's amenities, services, and local culture.
• Uphold the highest standards of customer service and professionalism, in line with LQA and Forbes quality standards.
• Coordinate with other departments to fulfill guest needs and ensure a seamless experience.
• Promote and upsell hotel services and amenities to enhance the guest experience.
• Stay updated on local events, trends, and new attractions to provide guests with the best possible recommendations.

Qualifications:

• Previous experience in a luxury hotel or similar environment.
• In-depth knowledge of local culture, attractions, and activities in Costa Smeralda.
• Excellent communication and interpersonal skills, with proficiency in English and Italian. Proficiency in additional languages is a plus.
• Strong problem-solving abilities and attention to detail.
• A passion for hospitality and a commitment to providing exceptional guest experiences.
• Familiarity with LQA and Forbes quality standards is a plus.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.