Ariete E-Commerce Operations

De'Longhi; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading household appliances company is seeking an intern for e-commerce operations and customer care in Florence. The role involves managing orders, providing customer support, and ensuring brand reputation. Ideal candidates have a diploma or degree in relevant fields and strong skills in customer orientation and problem-solving. The internship offers on-the-job training and growth opportunities within an iconic brand.

Servizi

6-month paid internship

On-the-job training program

Dynamic work environment

Competenze

• Strong customer orientation and problem-solving skills.
• Accuracy, proactivity, and excellent organizational skills.
• Good proficiency with main IT tools.

Mansioni

• Monitoring and managing information related to orders.
• Providing customers with accurate information regarding order status.
• Supporting the release of stock from the warehouse.

Conoscenze

Customer orientation

Problem-solving

Organizational skills

Proficiency in Microsoft Office

Italian language proficiency

English language proficiency

Formazione

Diploma or Degree in economics, marketing, communications, or related fields

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Job Details

ITALY

CAMPI BISENZIO (FI)

MARKETING

DIGITAL

08 / 19 / 2025

ARIETE E-COMMERCE OPERATIONS & CUSTOMER CARE INTERN

Responsibilities

Who We Are

Ariete, a historic Italian brand in the small household appliances sector and part of the De'Longhi group, is synonymous with design, innovation, and practicality. Through our official online store and presence on major marketplaces, we bring our products into the homes of thousands of customers every day. We are a dynamic and growing team with a strong passion for the digital world and customer satisfaction.

The Position

We are looking for a proactive, organized individual with a strong passion for the e-commerce world to join our team. This person will be a key point of reference for the operational management of orders and for ensuring a top-tier customer experience.

Key Responsibilities

• Order Flow Management: Monitoring and managing information related to orders from our e-commerce site and marketplace platforms.
• Customer Support: Providing customers with accurate and timely information regarding order status, product availability, and delivery times.
• Availability Management: Supporting the release of stock from the warehouse, ensuring correct alignment between physical and online availability.
• Invoicing and Documentation: Sending invoices and other administrative documentation to customers and managing related requests.
• Brand Reputation: Monitoring and responding to customer reviews on all platforms, turning feedback into an opportunity for improvement and loyalty.
• Operational Support: Actively collaborating with logistics, marketing, and administration teams to resolve issues and optimize processes.

Job Profile

Essential Requirements

• Diploma or Degree (ongoing or completed) in economics, marketing, communications, or related fields.
• Strong customer orientation and problem-solving skills.
• Accuracy, proactivity, and excellent organizational skills.
• Good proficiency with main IT tools (Microsoft Office Suite, web browsers).
• Excellent command of the Italian language and good of English language, both written and spoken.

What We Consider a Plus

• Previous experience, even brief, in customer service, commercial back-office, or e-commerce roles.
• Knowledge of how major marketplaces function.
• Familiarity with e-commerce platforms.
• Good knowledge of the English language.

What We Offer

• A 6-month paid internship.
• An on-the-job training program with constant support.
• A young, dynamic, and results-oriented work environment.
• The opportunity to grow professionally within an iconic Made in Italy brand and a large international group.

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.