Ariete E-Commerce Operations

De'Longhi Group; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading appliance manufacturer in Italy seeks a proactive individual for an internship focusing on order management and customer support. Candidates should possess a relevant diploma or degree and proficiency in Italian and English, along with good organizational skills. This role offers on-the-job training and the opportunity to grow within a prestigious company.

Servizi

6-month paid internship

On-the-job training program

Dynamic work environment

Competenze

• Strong customer orientation and problem-solving skills.
• Excellent command of Italian and good command of English.

Mansioni

• Monitor and manage order flow from e-commerce site.
• Provide timely customer support regarding order status.
• Ensure correct stock availability alignment.
• Send invoices and manage documentation requests.
• Respond to customer reviews for brand reputation.
• Collaborate with logistics and marketing teams.

Conoscenze

Customer orientation

Problem-solving skills

Organizational skills

Formazione

Diploma or Degree in economics, marketing, or communications

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Who We Are

Ariete, a historic Italian brand in the small household appliances sector and part of the De'Longhi group, is synonymous with design, innovation, and practicality. Through our official online store and presence on major marketplaces, we bring our products into the homes of thousands of customers every day. We are a dynamic and growing team with a strong passion for the digital world and customer satisfaction.

The Position

We are looking for a proactive, organized individual with a strong passion for the e-commerce world to join our team. This person will be a key point of reference for the operational management of orders and for ensuring a top-tier customer experience.

Key Responsibilities

• Order Flow Management: Monitoring and managing information related to orders from our e-commerce site and marketplace platforms.
• Customer Support: Providing customers with accurate and timely information regarding order status, product availability, and delivery times.
• Availability Management: Supporting the release of stock from the warehouse, ensuring correct alignment between physical and online availability.
• Invoicing and Documentation: Sending invoices and other administrative documentation to customers and managing related requests.
• Brand Reputation: Monitoring and responding to customer reviews on all platforms, turning feedback into an opportunity for improvement and loyalty.
• Operational Support: Actively collaborating with logistics, marketing, and administration teams to resolve issues and optimize processes.

Essential Requirements

• Diploma or Degree (ongoing or completed) in economics, marketing, communications, or related fields.
• Strong customer orientation and problem-solving skills.
• Accuracy, proactivity, and excellent organizational skills.
• Good proficiency with main IT tools (Microsoft Office Suite, web browsers).
• Excellent command of the Italian language and good command of English language, both written and spoken.

What We Consider a Plus

• Previous experience, even brief, in customer service, commercial back-office, or e-commerce roles.
• Knowledge of how major marketplaces function.
• Familiarity with e-commerce platforms.
• Good knowledge of the English language.

What We Offer

• A 6-month paid internship.
• An on-the-job training program with constant support.
• A young, dynamic, and results-oriented work environment.
• The opportunity to grow professionally within an iconic Made in Italy brand and a large international group.

We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.