Area Manager ICQA (Inventory Control and Quality Assurance), ICQA Area Manager

Amazon Inc.; Veneto; On-site; EUR 42,000 - 65,000; Full time

Job summary

Amazon Inc. is seeking an ICQA Area Manager to lead inventory control and quality assurance in a fast-paced fulfillment center. You will supervise a team of hourly Associates and Team Leads, ensuring accurate inventory, adherence to SOX, and continuous improvement across processes.

You will forecast shifts, analyze KPI trends, coach staff, and partner with multiple teams to maintain high customer satisfaction through efficient operations.

Qualifications

• A degree from an accredited university or equivalent experience in operations management
• Relevant experience in performing data analysis and understanding data sets and tools
• Proficient in the local language and English, both spoken and written
• Advanced MS Office suite user, especially Excel

Responsibilities

• Lead and supervise a team of hourly Associates and Team Leads in FC ICQA.
• Ensure safety programs and compliance to maintain a safe work environment.
• Coordinate inventory control, quality assurance and problem solving operations.
• Conduct shift planning and forecasting, assign and direct work, drive process improvements.
• Review KPIs daily/weekly/monthly and analyze data to improve inventory integrity and customer experience.
• Develop talent and train FC managers and associates, supporting recruitment efforts.

Skills

Data analysis

English proficiency

Italian language

Education

Degree in operations management

Tools

Microsoft Excel

Data analysis tools

Job description

Area Manager ICQA (Inventory Control and Quality Assurance), ICQA Area Manager

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at Level 2 or above, depending on the candidate’s skills, competences and experience.

Key job responsibilities

• Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
• Support safety programs and compliance to ensure a safe work environment for all associates. Work with - Operations and other Support teams to establish, influence and adhere to policies and procedures
• Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
• Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience
• Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
• Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

A day in the life

You’ll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations.

Your day typically starts with a team huddle, where you’ll review previous shift performance, set daily goals, and address any ongoing issues.

Throughout your shift, you will conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement. You’ll regularly analyze data, looking for trends and opportunities for process improvement, collaborating with other partners in FC operations or in central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You’ll need to make quick, informed decisions to keep operations running smoothly.

Throughout your shift, you’ll be on the floor, observing processes, coaching team members, and ensuring safety standards are maintained in your area. You’ll also dedicate time to developing your team members, providing feedback, and identifying training needs. By shift end, you’ll prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities. You’ll leave knowing you’ve contributed to maintaining inventory accuracy, resolving inbound challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team

The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.

Basic Qualifications

• A degree from an accredited university or equivalent experience in operations management
• Relevant experience in performing data analysis and understanding data sets and tools
• Proficient in the local language and English, both spoken and written
• Advanced MS Office suite user, especially Excel

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex and ambiguous environment
• Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
• Proven ability to influence peers or stakeholders, with varying levels of seniority, within Ops organization
• A focused problem-solver and self-starter, with the ability to multi-task and prioritize in a complex environment
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.