Area Automation Specialist

Abbott Laboratories; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the medical technology sector is seeking an Area Automation Specialist to support automation installations and escalations across EMEA. This role combines technical expertise with project management skills, requiring up to 70% travel. Ideal candidates will have a strong background in automation systems, excellent communication skills, and a proven ability to work with diverse teams. If you are ready for a challenging yet rewarding role in a dynamic environment, we encourage you to apply.

Competenze

• Minimum of 2 years experience with GLP and A36 automation systems.
• Proven ability to engage with stakeholders and lab staff.
• Excellent communication skills and problem-solving abilities.

Mansioni

• Lead automation project implementation across EMEA.
• Provide technical coaching and automation training.
• Manage escalated service support and troubleshooting.

Conoscenze

Communication

Service Delivery Processes

Problem Solving

Technical Expertise

Coaching

Formazione

Bachelor’s degree in Engineering

Engineering degree in Medical or Electrical fields

Strumenti

Analytical Tools and Software

Descrizione del lavoro

1. Primary Objective of Position
An Area Automation Specialist is primarily responsible for supporting the most challenging installations and Level 3 escalations. This role also provides advanced technical training and coaching to ADD Engineers. The focus will be on Automation, with travel across EMEA up to 70%.

2. Major Accountabilities
· Lead automation project implementation across EMEA
· Handle Level 3 automation escalations across EMEA
· Provide support for designated products (Automation, Informatics)
· Manage escalated service support, troubleshooting, and repairs from Level 1 and Level 2
· Participate in customer visits to improve system performance
· Ensure completion of mandatory TSB and FA in EMEA
· Conduct inspections for new customers and laboratory sites for contracts and installations
· Prepare and participate in customer business reviews
· Monitor instrument reliability and develop service recovery plans for high-cost instruments
· Provide technical coaching and automation training for TSS and Abbott Ambassadors
· Propose and track initiatives to reduce CPB for Automation
· Collaborate with the Area Expert team for designated products
· Work with local teams for proactive customer visits to enhance automation system performance
· Analyze existing solutions to suggest improvements

3. Education
· Bachelor’s degree or equivalent experience required. An engineering degree in medical, electrical, life sciences, or medical technology/biotechnical fields is preferred.

4. Background
· Minimum of 2 years experience with GLP and A36 automation systems
· Preferably 5 years of experience as a Technical Service Specialist or in a similar role, supported by references
· Proven ability to engage with customers, including key stakeholders and lab staff
· Good product and industry knowledge
· Strong experience in service delivery processes
· Excellent communication skills
· Ability to identify and resolve issues effectively
· Technical expertise in the product line
· Coaching and training abilities
· Proficient in analytical tools and software