Application Support Engineer, PCB/Data Management - EDA - Milan, Italy

Siemens Electronic Design Automation SARL; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Siemens EDA seeks a Support Application Engineer to join their Global Support team. This role involves assisting customers with Xpedition tools, providing technical support, and contributing to product and marketing initiatives. The ideal candidate will possess strong PCB design knowledge and technical communication skills, thriving in a dynamic environment.

Servizi

Flexible working arrangements

Great benefits and rewards

Competenze

• Proficient in PCB design tools such as Xpedition, Cadence, Altium.
• Strong technical communication and presentation skills.
• Self-motivated with ability to work independently.

Mansioni

• Assist customers to become productive with Xpedition tools.
• Engage with customers to provide guidance on PCB design methodology.
• Capture knowledge for web-based support systems.

Conoscenze

Electrical system design

PCB design tools

Technical communication

Project management

Scripting languages

Strumenti

Xpedition Enterprise

Cadence Allegro

Altium

Descrizione del lavoro

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Position Overview :

The Siemens EDA Global Support team is seeking a dynamic, Support Application Engineer for the Xpedition Enterprise and EDM tools suite. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.

Responsibilities include, but are not limited to the following activities :

• Proactively assist customers to become productive with Xpedition and its related tools.
• Help customers achieve project deadlines by providing support by phone, electronic means or on-site.
• Engage with existing customers to understand and provide guidance for their PCB design methodology.
• Assist account teams with struggling customers to overcome challenges.
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.
• Regularly participate in meetings and conference calls with customers, both internal and external.
• Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer.
• Capture knowledge for web-based support systems in the form of articles, white papers, and videos.
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.
• Actively participate in marketing and sales activities such as workshops, seminars, etc.
• Provide first line support for all tools in the Xpedition tool suite.

Required Qualifications :

• Broad knowledge in electrical system design.
• Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar.
• Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.
• Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts.
• Manage multiple tasks and customer issues concurrently.
• Strong technical communication skills and presentation skills.
• Willingness and ability to travel.
• Proficiency in English, preferred also in Italian.

Preferred Qualifications

• Detailed knowledge of the Siemens Xpedition Enterprise and EDM tool suite.
• Familiarity with scripting languages such as Python and C#.
• Strong project management and communication skills – both written and verbal. Prior project management experience is a plus.
• Proficiency in other languages common in the EU.

Working Conditions / Physical Requirements :

• Role will be hybrid with some flexibility in location.
• Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.

Why us?

Working at Siemens EDA means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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