Application Engineer in Surface Treatment, Cleaners & Lubricants

Henkel; Settala; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company where you can make a significant impact in the adhesive technologies sector. This role offers the opportunity to engage directly with customers, providing tailored product recommendations and solutions that enhance their processes. You will be responsible for driving customer experience through technical training and support, while also leveraging customer feedback to identify new business opportunities. With a commitment to sustainability and innovation, this position allows you to grow within a diverse and vibrant culture, making it a perfect fit for those who are eager to challenge the status quo and leave a mark on the industry.

Competenze

• Degree in Materials Science or Chemistry is essential.
• Strong analytical and communication skills are required.

Mansioni

• Provide product recommendations and troubleshoot for customers.
• Conduct technical visits and optimize customer interactions.
• Supervise laboratory work and report technical results.

Conoscenze

Materials Science

Chemistry

Communication Skills

Decision Making

Problem Solving

Influencing Skills

Negotiating Skills

Analytical Skills

Fluent English

Formazione

Degree in Materials Science

Degree in Chemistry

Strumenti

CRM Tool

Descrizione del lavoro

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Consult customers on solutions generating value for their use cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool.
• Work with application equipment to provide solutions to enhance customer adhesive related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Promote internally SBU innovations and best learnings cross accounts.
• Report quality issues / customer claims to relevant parts of the organization.
• Drive customer experience by optimizing automated customer interactions.
• Supervise the laboratory work for samples coming from customers and report technical results to customers.
• Responsible for products application / technical training and coaching of field sales forces and customers.
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of field team.

YOUR SKILLS

• Degree in Materials Science, Chemistry or related fields.
• Great communication skills to deal with customers and stakeholders.
• Decision making and problem solving skills.
• Influencing and negotiating skills.
• Strong analytical skills.
• Fluent level of English.
• Location not far from Milan is required.
• Willingness to travel (min. 20% of the time).

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.