Application And Infrastructure Service Engineer

Buscojobs; Veneto; Ibrido; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading satellite communications company in Turin, Italy, is seeking a candidate for the Application and Infrastructure Operations team. The role involves maintaining networks and systems, collaborating with clients, and implementing changes to enhance digital services. Candidates should have a relevant degree and experience in IT services. The position offers flexible work options and a collaborative environment, making it ideal for those passionate about technology and customer experience.

Servizi

Flexible schedules

Hybrid work options

Commitment to Diversity & Inclusion

Competenze

• Proven experience in digital customer experience management is a plus.
• Strong understanding of digital technologies and IT service management.
• Fluent in English; knowledge of French is preferable.

Mansioni

• Maintain computer networks and systems for clients.
• Implement change requests and support incident resolution.
• Collaborate with clients to improve digital solutions and services.

Conoscenze

Problem-solving skills

Analytical skills

Project management skills

Communication skills

Stakeholder management

Formazione

Bachelor’s or Master’s degree in Computer Science Engineering, Business, Digital Transformation, or related field

Strumenti

Salesforce CRM

Python

Git

Jenkins

Descrizione del lavoro

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea, and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports worldwide.

With Eutelsat Group, you’ll get to:

• Pioneer the future of space technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry driven by passion, our teams influence the goal of becoming the most trusted partner for global satellite connectivity. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: Sustainability is woven into our strategy, balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid work options to support your personal and professional life, ensuring your well-being and success both at work and at home.

Ready to grow with us? Apply today and help build a more inclusive, sustainable future in satellite technology.

Job Overview

The candidate will be part of the “Application and Infrastructure Operations” team within the “Connectivity E2E Support and Solution Engineering” department, focusing on portals, tools, and infrastructure used by our customers to manage broadband services at Eutelsat.

He/she will collaborate closely with clients and internal teams to improve solutions, services, and resolve issues affecting digital platforms and related hardware. The main duties include maintaining computer networks and systems, implementing change requests, and supporting operational staff for incident resolution, along with problem investigations.

What You’ll Need:

• Bachelor’s or Master’s degree in Computer Science Engineering, Business, Digital Transformation, or a related field
• Proven experience in digital customer experience management, IT services, or similar roles is a plus
• Strong understanding of digital technologies, customer journey mapping, and IT service management (ITSM)
• Experience with Salesforce CRM, automation tools, and analytics platforms is a plus
• Excellent problem-solving, analytical, and project management skills
• Excellent communication and stakeholder management skills, capable of bridging technical and business perspectives
• Knowledge of Unix-based operating systems, networking tools (Telnet, SSH, FTP/SCP), and standard business software
• Experience in scripting/programming languages (Python, Perl, Bash, Java)
• Experience with API testing (REST, SOAP) is a plus
• Experience with databases (MySQL), knowledge of Clickhouse is a plus
• Knowledge of automation (Jenkins) and version control systems (Git) is a plus
• Knowledge of Microsoft Windows and VMWare
• Fluent in English; knowledge of French is preferable; detail-oriented with strong interpersonal and organizational skills

Where You’ll Work:

• Turin, Italy
• The role offers flexibility, with a mix of in-office collaboration and remote work as needed.

The Eutelsat Group is committed to protecting personal data. By applying, you agree to our Privacy Policy. This role is a Eutelsat Group job opening; applications may be reviewed by both Eutelsat and OneWeb teams.