Analyst

HCL Technologies; Milano; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

A multinational IT service company is seeking an IT technician to provide support across multiple devices. The role involves diagnosing and resolving hardware and software issues while ensuring high-quality customer service. Candidates should possess strong knowledge of Windows and basic Linux, alongside good teamwork skills and flexibility.

Competenze

• Knowledge in Windows 10, Windows 11, basic Linux, and Mac OS.
• Experience with Active Directory and Office 365.
• Teamwork skills and flexibility needed.

Mansioni

• Provide IT support on various devices including desktop PCs, laptops, tablets, and smartphones.
• Resolve tickets and provide remote desktop support within agreed SLAs.
• Update worklogs and escalate complex problems to higher-level support.

Conoscenze

Windows 10

Windows 11

Linux

Mac OS

Android

iOS

Office 365

OneDrive

Active Directory

Networking fundamentals

Formazione

B-Tech

Strumenti

ServiceNow

SEP Antivirus

MECM Remote Control

Descrizione del lavoro

As part of this role, we are looking for an IT technician. You are dynamic and willing to join a team of several technicians who will support you in your skills development. Your role will be to provide IT support on various devices (desktop PC, laptop, tablet, and smartphone). \\r\
Required skills: \\r\
Knowledge of Windows 10 & Windows 11. \\r\
Knowledge of Linux (basic Ubuntu only). \\r\
Knowledge of Mac OS (basic only). \\r\
Knowledge of Android / iOS. \\r\
Knowledge of Office 365 (office suite). \\r\
Knowledge of OneDrive. \\r\
Teamwork and team spirit. \\r\
Mobility - Flexibility. \\r\
Active Directory management. \\r\
Diplomacy and pedagogy. \\r\
Additional skills (would be a plus): \\r\
SEP Antivirus. \\r\
ServiceNow (ticketing tool). \\r\
MECM Remote Control. \\r\
Knowledge of HP products (laptop, desktop, and printer) \\r\
Networking fundamentals (IP addressing and server knowledge)\\r\
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.

Qualification

B-Tech

Employee Group

Contract

City

Entity

INFRA

Auto req ID

1572497BR

Expected Date of Closure

19-Aug-2025

SENIOR SPECIALIST

Skill (Primary)

DWP-FSS-Desk Side Services

About the company

HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.

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