Air Logistics Operational Care Specialist - Export FA-OC

Are you passionate about logistics and looking for an exciting opportunity to grow your career? We are seeking a dynamic and detail-oriented Air Logistics Operational Care Specialist to join our vibrant Milan office.

Your Role

As an Export Operational Care Specialist, you will be responsible for ensuring the accurate and timely coordination of shipments, meeting customer transit time expectations. You will work within the Operational Care Centre, overseeing transport activities by making necessary bookings with our partners and gateways, generating required documentation, and closely monitoring each shipment, including handling any deviations. Additionally, you will collaborate with Customer Care Specialists to ensure that all specific requirements, such as transit times, carrier selection, and routings, are met.

Your Responsibilities

• Manage and execute all operational activities with accuracy and timeliness, ensuring customer deliverables are fulfilled and minimizing overdue tasks.
• Adhere to the communication protocol for effective stakeholder interactions.
• Track and monitor shipments, ensuring timely updates in Kuehne+Nagel systems, including financial data like costs, and handling any deviations.
• Address conflicts or deviations in CCL instructions, ensuring compliance with regulatory requirements, routing, transit times, and rates.
• Collaborate with partners, suppliers, gateways, warehouses, customs teams, and external parties as needed.
• Monitor carrier and partner performance, escalating issues when commitments are not met.
• Partner with the Optimization Team to enhance process execution, maximize system utilization, and minimize manual interventions.

Your Skills and Experiences

• Experience in coordinating shipments, handling documentation in the freight forwarding industry.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Able to adapt and remain solution-oriented in high-pressure situations.
• Comfortable using various software tools and technology to streamline tasks and improve efficiency.
• Build positive working relationships, fostering a cooperative environment.
• Fluent in both Italian and English.

Good Reasons to Join

A career in Kuehne+Nagel is more than you can imagine.

• Join a global leader | Since 1890, Kuehne+Nagel has been a leading force of logistics, connecting people and goods worldwide with innovative and sustainable supply chain solutions. With a global network, we're shaping the future of the industry. Our Italian branch, with almost 60 years of experience, is a community of 1,500 professionals serving 3,000+ clients.
• Empower your career | You'll find a diverse and inclusive culture that values entrepreneurship, performance, and collaboration. We empower our people to make a difference, recognizing their ideas and efforts.
• Grow and develop | You'll have opportunities to grow personally and professionally: explore new roles, expand your skills, and contribute to our ongoing success.
• Find your work-life fit | We believe in creating a supportive work environment. Our benefits package reflects this commitment: Health and wellness: access to Fitprime, mental health, accidental coverage, and extra medical insurance. Work-life balance: flexible work policy, remote working, enhanced remote working for new parents, additional paternity leave, and volunteering days. Financial support: free tax return support, social welfare consulting, financial education, and special discounts for +600 partners for personal and family needs. Personal growth: Speexx language training, team-building activities, continuous learning platform, training catalogue, and mentoring programs. Sustainable mobility: customized consulting, discounts on bike / ebike purchasing and renting.
• Make a Difference | At Kuehne+Nagel, you'll be part of a global organization making a positive impact on the world. From delivering essential goods to investing in sustainable practices, your work will contribute to a better future.