Air Logistics Customer Care Specialist FA-CC

Kuehne + Nagel AS; Bentivoglio; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an Air Logistics Customer Care Specialist to join their dynamic team. In this role, you will be the primary point of contact for customers, ensuring satisfaction through effective communication and problem resolution. Your responsibilities will include onboarding customers, monitoring shipments, and collaborating with sales teams to enhance service delivery. The company values diversity and inclusion, aiming to create a welcoming environment where every employee can thrive. If you are detail-oriented, adaptable, and passionate about logistics, this opportunity is perfect for you.

Competenze

• 3 years of experience in freight forwarding.
• Knowledge of air freight transportation is preferred.

Mansioni

• Assist in customer onboarding and implementation.
• Collaborate in monitoring customer shipments and provide updates.
• Facilitate knowledge exchange with sales and account management teams.

Conoscenze

Freight Forwarding

Air Freight Transportation

Communication Skills

Organizational Abilities

Problem-Solving Skills

Attention to Detail

Flexibility

Bilingual (Italian and English)

Descrizione del lavoro

Looking for a new challenge? Join our team as an Air Logistics Customer Care Specialist and become part of one of the world's leading logistics companies.

Your Role

In this role, you will assist customers by offering useful information, addressing inquiries, and resolving complaints. You will be the primary point of contact, ensuring that customers are satisfied with our products, services, and features. This role involves maintaining high service standards for both internal and external customers.

Your Responsibilities

• Assist in customer onboarding and implementation to transfer customer requirements into Kuehne+Nagel's systems, ensuring Operational Care & Global Services are informed about deliverables.
• Collaborate in monitoring customer shipments, providing proactive updates and problem-solving to avoid customer complaints.
• Facilitate knowledge exchange with sales and account management teams, ensuring CRM tool updates.
• Focus on ensuring profitability and cost control.
• Support customer inquiry qualification, provide quotations within corporate pricing guidelines, and manage up-selling, follow-up, and closure.

Your Skills and Experiences

• 3 years of experience in freight forwarding.
• Knowledge of air freight transportation is preferred.
• Strong attention to detail, excellent communication, organizational abilities, and problem-solving skills.
• Ability to stay flexible and perform well under pressure.
• Proficiency in both Italian and English.

Good Reasons to Join

Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. We seek to realize the full potential of each employee without exception. We value those who look, live, love, communicate, think, and lead differently. Our goal is to engage the best talents to continually meet the needs of customers, colleagues, and communities.